Question about VeriFone PINPad 1000SE Network Terminal

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I have a VeriFone PINpad 1000SE and it has been giving me problems lately. Every time I select the Debit option so the customer can put in their pin, the pinpad just shows an error message saying: ERROR NO MKEY Someone told me that I would need a new pinpad. I had an old one which is a Verifone PINpad 1000 (not the SE) so I decided to test it out. it worked fine, it asked for the pin, after the customer put her pin number it printed out a receipt but in the authorization section it says: ENCRYPTION ERROR. what should I do? get a new pinpad or is it some other backend issue?

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Posted on Jan 02, 2017

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You need to have the correct keys loaded into the pinpad. If you got the pinpad from some place other than from your processor, you are out of luck. They will only load the keys when the pinpad is physically in their possession.

Posted on Jul 02, 2008

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  • 10 Answers

SOURCE: plugged new pinpad 1000se into

The terminal has a setting to tell it whether to use the external or internal pinpad. Yours is still set for internal. Call your merchant services provider and they will change the pinpad setting so that you can use the external PP100SE.

Posted on Jul 29, 2011

edward16
  • 59 Answers

SOURCE: VeriFone Pinpad 1000se - it has "Tampered Device -

if the intrenal battery is bad you will also get a tamper error, battery needs to be replaced and reload or inject encryption.

Posted on Oct 04, 2011

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The terminal has a setting to tell it whether to use the external or internal pinpad. Yours is still set for internal. Call your merchant services provider and they will change the pinpad setting so that you can use the external PP100SE.

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The pin pad needs to be encrypted by your merchant account provider. I am assuming you purchased from Online.

Call your provider and you need to send it for an encryption cannot be done over a dial or ethernet download. Once you receive the Pin Pad back make sure the power is completely off before plugging in peripherals especially Pin Pads for it will blow out that encryption.

Call me if you need clarification.
www.greenlightpayments.com ext 105

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Check for the driver on the make and model's web site, not the windows...you should find what you are looking for.

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The encryption that is loaded on the pin pad is wiped out; this may have happened when powering off the terminal, unplugging the pin pad without unplugging the terminal power source first. What you would have to find out is what platform you are on from your processor, if they are not willing to do it, you can contact companies that will reprogram your pin pad. This will be cheaper than to buy another pin pad.

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Microsoft Retail managment system


You need to have the correct keys loaded into the pinpad. If you got the pinpad from some place other than from your processor, you are out of luck. They will only load the keys when the pinpad is physically in their possession.

Feb 29, 2008 | VeriFone PINPad 1000SE Network Terminal

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