Question about NEC Electra Elite DTU 16D-2 Corded Phone

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Soft Keys not working

Soft keys on one station are not working Other stations are still programed and are working fine. Is it possible for a user to unprograme there phone?

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Yes, a user can de-program their phone if they accidentally punched feature 99, which is a clear-all code

other suggestion is that the clear cover that goes over the keys might need to be pushed down and re-secured to the base, if it is not set properly the keys cannot be pushed all the way down and it seems the phone is inoperable

Posted on Jun 24, 2008

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Key Pressed : Key presses phone appears to see
:
3 : 3 then left soft key
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9 : 9 then back
c : c then #
left soft key : 3 then left soft key
right soft key : 6 then right soft key

(All the other keys worked correctly)

As I didn’t know what was causing this I attempted to move all data stored on the phone to the memorystick so I could master reset and possibly reflash, although after this I returned to the homescreen to find all keys had started functioning correctly again,

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Hope this helps.

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