Question about Sharp Office Equipment & Supplies
SOURCE: Network Error on display
If you’re getting this on both machines, it is your network...
There a few possibilities...
1. SMTP / DNS Info. Is that correct? Your It can help with this?
go to the Nic page of the machine (IP Address in win explorer) , go to admin page, which the pass word should be sharp , look for the network settings. look at both the smtp info and the gateway and dns info.. Verify that it is correct.
2. Have you changed your Internet Service Provider?
For example, Comcast is making a habit of blocking port 25. Embarq DNS information is a mess, their mail relay is a real hassle.
3. E Mail server information changed? Does your server require authentication, is the Time out set correctly?
Posting the correct codes really help in resolving these issues
Below are a few of the codes...
CE 01 The network card is not installed or broken
CE 02 the specified mail server is server is not found.
CE 03 The specified server suspends response during Transmission of images.
Posted on Oct 23, 2008
this has happend before when creating a group in account track... check to see if you have a limited group on.... if so delete the group or change the limitations to (0)
Posted on Jan 02, 2009
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Model AR-M257 - I have several Sharp MFP devices at different locations and
all are set up to scan through our email server using a special account I have
just for this purpose. I have all of
them setup using the external IP address of our Exchange server (not its name
or FQDN) and I have firewall rules setup to allow SMTP from the WAN IP
addresses of our different offices to the LAN IP address of the Exchange server. It worked at all the others but this
one. I was getting the following error
when trying to send a status message (under Log) from the device to my email
account as a test: [error 973] incorrect
format for primary smtp server. And when
I tried to scan through our email server I would get "network error". However, a connection test succeeded. I had everything set correctly for SMTP and
DNS but as I was trying anything I could to get it working I went to mDNS under
Services and it was enabled. I disabled
it and then I could get a status message to be sent to me and we could send a
scan through our email server.
Apr 12, 2010 | Sharp AR-BC260 Color Copier
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