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I have a Marcy CL202 Cycle that is just over a month old and while using it suddenly there was no further resistance. I took the side panel off and it is not the belt. There is some problem with the magnetic wheel inside and the connector part from the belt no longer has any grip. Who do I need to contact to get this fixed?!

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  • jdinteractiv Aug 25, 2010

    Thanks. I bought it via Amazon, but their 30 day return limit is up. I've emailed them, reply pending. Couldn't find a direct support link for Marcy, so I guess I'm at Amazon's mercy now.

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Hi. Definitely let the company repair this as it is under warranty and if you open it up you will void the warranty. Return it to the company that sold it to you. Also read this informative link http://www.excercise-bike.com/marcy-cl202-cycle

J.

Posted on Aug 25, 2010

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Where did you order it from? They would be the easiest way to get a replacement. Your manual that came with it will have the support number on it. Unfortunately, there is no support site on the web, so one is left contacting the store they purchased it from, or the product support number in the manual Hope this helps, and thanks for using FixYa.

Posted on Aug 26, 2010

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