Question about Office Equipment & Supplies

1 Answer

Toner error, states that drum needs to be reinstalled

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 4,472 Answers

What is the make and model of the printer? Have you tried reinstalling the drum? Once I have the make and model number I can assist you further.
Thank you,
Lee

Posted on Aug 25, 2010

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I HAVE REPLACED TONER WITH THE CORRECT BROTHER TONER CARRTRIDGE AND THE MACHINE KEEPS TELLING ME TONER ERROR AND REINSTALL DRUM UNIT..HELP


Hi there,

Below are instructions that I have found from the internet. Hope that they will help.

  • Open the front cover of the printer.
  • Hold down the Go button for 4 seconds until all the LEDs light up. Then release the Go button
  • Remove the drum unit and toner cartridge assembly.
  • Replace the drum unit and toner cartridge assembly back into the printer.
  • Close the front cover of the printer
  • Your drum unit should now be reset
  • MFC / DCP PRINTER SERIES

    1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
    2.Replace the drum unit and toner cartridge into printer.
    3.The error message "Change Drum Soon/Drum end soon" will continue to appear if the drum counter was not reset when you replace the drum unit.
    4.To clear this error message, you need to reset the drum counter as instructed below.
    5.Make sure that the machine is turned on.

    For MFC users: To confirm you are installing a new drum, press 1. For DCP users To confirm you are installing a new drum, press the Up Arrow key

    7.When the LCD shows Accepted, close the front cover.
    8.Your drum is now reset.

    Resetting the drum unit will not improve print quality. It only resets your drum and allows you to continue to print. You decide when to replace the drum unit not the manufacturer!

Feb 24, 2015 | Brother MFC-8860DN Printer

1 Answer

My printer says drum troubleshooting contact guide manual and maintence I did eveything but still not working


Hi there,
If the display shows drum error you can try cleaning it by following the steps below:
1. Open the front cover. 2. Pull the drum (black) and toner (gray) towards you, put a little force on it. 3. Remove the toner by holding down the tab on the side of the drum, then pull the toner out. 4. Use a dry lint-free cloth to clean the roller inside the drum unit. Make sure to remove any excess toner from it. 5. Put the toner back to the drum, make sure that it clicks, Reinstall the drum and toner back to the machine, 6. Close the cover.

If the display still shows drum error, go ahead and do the drum reset.

1. Open the front cover 2. Press the Options button on the control panel 3. The display should show "Replace Drum - 1. Yes 2. No 4. Press 1 to reset the drum count 5. Close front cover. The display should show the date & time
If still it shows drum error, The drum unit needs to be replace. After replacing the drum unit, do the drum reset again,
Hope this helps.

May 08, 2011 | Brother MFC 7420 All-In-One Laser Printer

2 Answers

EO19 error


Hi,
You have problem with waste toner, to be specific You need to empty the waste toner compartment in drum unit.

Open front cover and left side way door, on front side you will see the blue handle beneath the drum unit, lower her and pull the drum unit out. On top side of the drum unit you will see the cork which you need unplug and empty or vacuum the waste toner.

when you put all in first state turn off and on the copier.


Hope that helps!

Jan 10, 2011 | Canon iR 2016i Black and White Copier

1 Answer

Drum error message how do i fix that


You need to open the front cover of the machine and remove the cartridge( drum and toner).

On the top right there is a tab that you need to slide from left to right about 20 times, then bring back to home position.

Then reinstall the drum and toner.

If you are still getting the same error message, try the same procedure as above then this time blow into the area ( where you slid the tab),

If you still have the same error, you should replace the drum.

Jun 17, 2010 | Brother MFC-7340 All-In-One Laser Printer

2 Answers

Brother MFC 8660DN "Toner Error Reinstall Drum I got a new drum, new toner and still printer isn't working and show the error reinstall drum unit please help


Pull the drum/toner out and look into the machine, at the wall on your left. There's a little plastic lever there that pivots to detect a new toner cartridge. Sometimes the lever gets sticky; wiggle it to free it up. If you feel brave enough to remove the outside cover of the machine on that side, you can put a dab of grease on the lever's pivot.

Apr 04, 2010 | Brother MFC-8860DN Printer

1 Answer

I put a brand new toner cartridge in and it still says drum low and won't print anything? Not sure what to do? Whys does it continue to state that the drum is low or out of toner?


There is a little white lever inside on the left that the new toner resets. If it doesn't move freely, it can't see the new toner cartridge. There's a window on each side of the toner cartridge that you can cover with a piece of electrical tape to stop the error. For the drum error, you open the front door and press menu or options button and tell it it's a new drum and that error will go away.

Oct 12, 2009 | Brother MFC-8460N All-In-One Printer

1 Answer

Error message after installing new tonner


Check the little switch/door on the left hand side of the drums.
This has worked successfully for me.

Symptom:
After replacement of a C3530 Image Drum, the message, "Toner Sensor Error" is displayed.

0.10a?openelement&fieldelemformat=gif




Cause:
The plastic shutter in the ID is fully or partially covering the toner sensor window.




Resolution:
Move the cover upward to allow for the sensor to become fully exposed prior to reinstalling the drum.

0.106?openelement&fieldelemformat=gif

Oct 30, 2008 | OKI KIT-C3530N MFP LASER CLR P/S/C/F USB...

1 Answer

Toner sensor error on an Oki C3520 Laser


Check the little switch/door on the right hand side of the drums.
This has worked successfully for me.

Symptom:
After replacement of a C3530 Image Drum, the message, "Toner Sensor Error" is displayed.

0.10a?openelement&fieldelemformat=gif




Cause:
The plastic shutter in the ID is fully or partially covering the toner sensor window.




Resolution:
Move the cover upward to allow for the sensor to become fully exposed prior to reinstalling the drum.

0.106?openelement&fieldelemformat=gif











moz-screenshot-2.jpg

Oct 18, 2008 | OKI Electric Industry C3520 Laser Printer

1 Answer

Brother 8460n - toner error


Hi, This worked for us:

The message "Toner Error" is usually caused by the drum and/or toner
cartridge not being installed properly or if the machine does not
recognize the toner. To clear this message, follow the steps listed
below:

1. Verify you are using Genuine Brother Cartridges. Brother strongly
recommends that you do not refill the toner cartridges provided with
your machine. We also strongly recommend that you continue to use only
Genuine Brother Brand replacement toner cartridges. Use or attempted use
of potentially incompatible tone cartridges in the Brother machine may cause damage to the machine and/or may result in
unsatisfactory print quality. Our warranty coverage does not apply to
any problem that is caused by the use of unauthorized third party toner
and/or cartridges. To protect your investment and obtain premium
performance from the Brother machine, we strongly recommend the use of
Genuine Brother Supplies.

2. Make sure that you are using the correct drum and toner cartridge(s)
for your machine. The part numbers for your model are as follows:
NOTE: Some cartridges can look EXACTLY the same among different models
and will fit the machine even if they are not designed for use in that
model. Verify the part number before using the cartridge(s).

TN550: Toner cartridge (standard)
TN580: Toner cartridge (high yield)
DR520 = Drum unitt.

3. Make sure that the cartridge is not damaged. Remove the toner
cartridge by following the steps listed below:

a. Press the cover release button and then open the front cover.

b. Remove the old drum unit and toner cartridge assembly. Place it on a
drop cloth or disposable paper to avoid scattering toner.
NOTE: Be careful not to spill the toner. If toner gets on your
clothes or hands, wipe or wash it off immediately with cold water.

c. Hold down the blue lock lever on the right and pull the toner
cartridge out of the drum unit.

d. Look at the toner cartridge and see if any parts or pieces appear to
be broken or missing, if so, the cartridge may be defective and should
be replaced.

4. If the toner cartridge is not damaged, reinstall it into the drum
unit. If it was damaged, use a new toner cartridge and reinstall it into
the drum unit.

5. Reset the drum/toner unit into the machine.

6. Close the front cover.

7. If the message "Toner Error' continues to appear on the display
unplug the machine from the wall outlet.

8. Open the front cover and remove the drum and toner assembly.

9. Look inside where the drum was. On the left side wall, look for a
small, black plastic lever/actuator. A flashlight may help see it.

10. Using the palm of your hand, slide it along the left wall in and
out a few times as this may free up the actuator/lever in case it is
stuck. The actuator/lever is spring loaded and needs to move back and
spring forward to operate correctly.

If the lever does not move, spring back or is missing and your machine
is within warranty, you can locate a Brother Authorized Service Center
(ASC) in your area or contact Brother Customer Service by calling
1-877-Brother (1-877-276-8437) Monday through Friday, excluding
holidays. If the machine is out of warranty, you can locate a Brother
Authorized Service Center using the information listed above.

If the lever moves freely and springs back to its original position
continue to Step 11.

11. Reinstall the drum and toner assembly, close the front cover and
plug the machine in.

Aug 12, 2008 | Brother MFC-8460N Laser Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

20 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

jasbo
jasbo

Level 3 Expert

2237 Answers

yadayada
yadayada

Level 3 Expert

76682 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...