Question about Brother MFC 420CN All-In-One InkJet Printer
This problem could be Phone line problem, or hardware failure or receiver's (the machine of the person whom you are sending the fax) machine problem and so on. First, let's check the line, if you have another Phone line, please dial from the number to your number, also, connect the currently connected line to a receiver and call a Land-line number, if the outgoing or incoming is ok, the proceed forward, otherwise, you telephone operator should check the line.
Sometimes, sending fax to a particular number doesn't work, to make sure, try sending a fax to another number.
If the line which is connected to the machine is extended from another machine such as Receiver, Switch, etc... unplug them and connect the fax machine directly to the Line.
It's also important to adjust the compatibility mode, to do this, follow the steps below:
Press Menu. Press the up or down arrow key to select Fax. Press OK. Press the up or down arrow key to select Miscellaneous. Press OK. Press the up or down arrow key to select Compatibility. Press the left or right arrow key to select Basic (for VoIP). Press OK. Press Stop/Exit.
If you place the scanning document/file on the auto-sheet feeder, you can help it pulling inside the passage or you can use the glass (flatbed) instead. Sometimes, this small mistakes with the sheet-feeder creates this problem. You can also clean the rollers inside the ADF (auto document feeder) passage.
(this problem is not related to Memory)
If all of the above measure don't help, I would suggest you to call brother and seek their help. The rest is with mechanical or we can say hardware or firmware related issue. (use this form to contact Brother)
I wish you good luck.
Thanks for using FixYa.
Posted on Aug 25, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Mar 30, 2016 | Brother Office Equipment & Supplies
Jul 22, 2008 | Brother MultiFunction Center MFC-440CN...
May 05, 2011 | Brother Office Equipment & Supplies
Apr 09, 2011 | Brother MFC 6490CW InkJet Printer
Oct 14, 2010 | Brother IntelliFAX 5750e Laser Fax
Dec 08, 2009 | Brother MFC-8220 Fax
Oct 13, 2009 | Brother MFC 420CN All-In-One InkJet...
Apr 29, 2009 | Brother MultiFunction Center MFC-440CN...
150 people viewed this question
Usually answered in minutes!