Question about NorStar M7310 Corded Phone

7 Answers

Reset Norstar M7310 System Administration password

We have a Norstar M7310 phone here in the office, how do I reset the system administration password?

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  • 8 more comments 
  • rossacgi May 06, 2008

    How do I reset system administration password?

  • Anonymous Jul 08, 2008

    how do i reset norstar config. password



  • Anonymous Aug 13, 2008

    someone changed system admin password, how to reset without knowing changed password

  • sansieb Sep 17, 2008

    Yes I have the same problem. We have had some staff changes. I cannot get into the admin phone or another phone because I don't have correct password. Is there a way to override?

  • sandra17143 Dec 23, 2008

    How do i reset the whole phone?

  • mkouroub Apr 09, 2009

    I had the same problem, but it was solved by the above info:
    Press Feature 985
    Press the 9 Key
    Enter RESETSMPSWD (73738767793) using the dialpad
    Press YES

    Much thanks!

  • dcianfrano Apr 20, 2009

    When I press "985" it says VM:395 it does not give me a chance to press 9. What do I do?

  • msajjadusman May 19, 2009

    please help me the norstar information change the password & Chek the old password thanks my email adress msajjadusman@gmail.com thanks
    muhammad sajjad

  • Anonymous Mar 18, 2014

    unknown administrator password.

  • Anonymous Mar 20, 2014

    How do you reboot a norstar m7310 system, an old system

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7 Answers

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This works, i just did it today!!

Press Feature 985
Press the 9 Key
Enter RESETSMPSWD (73738767793) using the dialpad
Press YES
Once you have RESET the password, it reverts to the default.
See Below
If your system uses 2 digit extensions use 120000
If your system uses 3 digit extensions use 1020000
If your system uses 4 digit extensions use 10020000

Posted on Jul 03, 2008

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Please help!

I am trying to program names on this M7310 & I used....

Feature **266344 & it tells me to "release calls"

I have been all over the internet...please help

Posted on Aug 02, 2010

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Before I type in the password, it keeps telling me to set 36. What does that mean? It wont let me reset the password.

Posted on Aug 13, 2008

THANK you ! I locked myself out - and this helped me back in

Posted on Jul 31, 2008

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How do i reset a phone that is second hand. it is acting up and as soon as any botton is pushed, it redirect to the same extension.

Posted on Oct 19, 2009

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It should be 23646 (ADMIN), I don't think you can change it.

Posted on May 29, 2008

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I don't think you can, it's the same for every phone. That way a technician can come in a fix it and use the same codes everytime.

Posted on May 22, 2008

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1 Answer

I'm a new employee. I don't know the former person's password and no one else does. How do I reset the password on a Norstar M7310 telephone system if I don't know the old password?


Have your system administrator go into voicemail programming and reset the mailbox password. The default password will be "0000".
I hope you understand that having passwords in the first place is a security measure, so I will not give directions for hacking into your companies voicemail system.

Aug 18, 2010 | NorStar Meridian M7310 Phone

1 Answer

My Norstar M7310 System Admin Password


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000.

Feb 11, 2010 | NorStar M7310 Corded Phone

1 Answer

I am trying to log on to system administration using Feature 983 and 1020000.It says incorrect password.I need to change the company greeting.


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Nov 10, 2009 | NorStar M7310 Corded Phone

1 Answer

We have a norstar m7310 and the mailbox is locked due to too many failed password attempts. I did log into the System administration and reset the password to that mailbox and it is still locked. How do I...


When you reset the password, it goes back to the default of "0000". When you try to log into that mailbox the next time, it will prompt you to change the password. Hope this helps!

Oct 21, 2009 | NorStar M7310 Corded Phone

1 Answer

Norstar M7310 unable to login to System Administration


to reset the administrator pasword enter feature 985 press 9 at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try feature 983 120000 ok again.

Sep 03, 2009 | NorStar Meridian M7310 Phone

1 Answer

I locked myself out of my voicemail for Norstar M7310!


Feature 983 is system admin

1. Log into system administration
To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000′, the system will ask the user to change

Aug 06, 2009 | NorStar M7310 Corded Phone

2 Answers

Norstar M7310- buttons don't produce tone anymore


Its the problem from the system.

Go to the programming of Norstar by Feature **266344 and the password is 266344.
Go to line datd or line and make dialling made as Tone.
It will fix ur problem.


















Apr 21, 2009 | NorStar M7310 Corded Phone

1 Answer

One of our office Norstar 7310 phones was unhooked and when it was plugged back in the phone extension no longer works. The extension needs to be reset but no one knows the administration password - I've...


The password you need is cnfig 266344 So you enter feature ** 266344 password 266344 this will get you in now go to maintenace and reset the phone its probably oos

Mar 06, 2009 | NorStar M7310 Corded Phone

1 Answer

Norstar M7310 Administrator Password Reset


Ring Again is Feature 2 - did you forget the two asterisks?

Feature * * 2 6 6 3 4 4

Jan 08, 2009 | NorStar M7310 Corded Phone

1 Answer

How do I reset a password if I do not know the existing one?


Your system administrator (usually your senior secretary or whoever runs the phone system) needs to reset the password (automatically resets to 0000).

Jan 07, 2009 | NorStar M7310 Corded Phone

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