Question about HP Photosmart C5280 Printer

3 Answers

C5280 print cartridges can't move

Hi,
I've just set up my new printer and it says on th little screen that I have to remove tape or cardboard which is preventing the print cartridges from moving, but I don't know where this tape or cardboard is, I cant see it... Can you help me?
Thanks,
Jess

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  • hbarnard1963 Oct 11, 2008

    I have the exact same problem! I couldn't make it all the way through setting up my printer b/c the screen prompt says "raise cover and remove cardboard or tape that is preventing the print cartridge from moving" ...but I can't find any tape or cardboard! Please help me so I can finish setting up my brand new printer and actually put it to use.

  • magnus488 Nov 19, 2008

    There is no tape or cardboard to remove. It just doesn't move.



    I have looked where the printer cartridges are installed. Nothing there. No cardboard. No tape. Nothing in the help files.

  • Anonymous Mar 15, 2014

    new hp 74 cartridge does not work. It says to remove cardboard and already did that

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3 Answers

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Well, this is probably a little too late for you, but in case anyone else has the same problem: 
I had the same problem with my printer (it's an HP C4180) but here is hp's solution to the message telling you to remove tape or cardboard:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01389539&lc=en&cc=us&product=2512008&dlc=


Hope this helps someone.
Marla

Posted on Mar 06, 2009

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The tape is ON the cartridge. It needs to be removed b4 U print.

Posted on Dec 18, 2008

Open the front door and look inside, where the cartridges are installed. Make sure that the carriage is moving freely and doesn't get locked.

Posted on May 05, 2008

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Hi,

Here is my advice:

Step one: Run the clean print cartridges utility

1.
Press the Setup button.
2.
Press the down arrow key.
3.
Select Clean Print Cartridge and then press OK . The device prints a test page.
4.
Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
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Missing colors occur when the cartridge nozzles dry out, or when a color is exhausted because of specific printing demands.

*
Do not remove the protective tape from a new print cartridge until just before you install it. Once you remove the tape, do not reapply it.
*
After you have removed the protective tape, do not allow anything to touch the nozzles.
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Print at least once a month to keep the print cartridges in good working order.
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Always turn the printer off by pressing the button on the printer control panel, rather than by unplugging the printer. Turning the printer off properly allows it to protect the cartridges.
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If you are removing a cartridge from the printer temporarily (for instance, removing the black cartridge in order to install the photo cartridge), put it in a cartridge protector.
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If you do not have a cartridge protector and need to remove a cartridge temporarily, put it in an airtight plastic tub. Make sure nothing touches the nozzles. Do not use a plastic bag. If you intend to store print cartridges in a tub for a long period of time, place color cartridges with the nozzles down, and black cartridges with the nozzles up. Please post your feedback and Vote if the problem resolved as per your satisfaction.

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This document provides information about replacing the print cartridge for the HP LaserJet 1010 printer series, including life expectancy and replacement instructions. Print cartridge life expectancy The life of the print cartridge depends on the amount of toner that your print jobs require. When printing text on letter/A4-size paper at five percent coverage, the print cartridge lasts an average of 2,000 pages. This assumes that you set the print density to three and disable EconoMode. (These are the default settings.) See Ordering supplies for information on ordering replacement print cartridges. Changing the print cartridge Follow the below instructions to change the print cartridge:
  1. Open the print cartridge door, and remove the old print cartridge. See the recycling information inside the print cartridge box. Figure 1: Removing old print cartridge c00028312.gif CAUTION: To prevent damage, do not expose the print cartridge to light. Cover it with a piece of paper.
  2. Remove the new print cartridge from the packaging, and gently shake it from side to side to distribute the toner evenly inside the cartridge. Figure 2: Gently shaking new print cartridge c00028313.gif
  3. Pull the tab until all the tape is removed from the print cartridge. Put the tab in the print cartridge box to return for recycling. Figure 3: Removing tape from print cartridge c00035442.gif
  4. Insert the print cartridge in the printer, making sure that the print cartridge is in position. Close the print cartridge door. Figure 4: Inserting new print cartridge c00028315.gif

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Step one: Run the clean print cartridges utility

1.
Press the Setup button.
2.
Press the down arrow key.
3.
Select Clean Print Cartridge and then press OK . The device prints a test page.
4.
Examine the test page. If the print quality of the page is good, stop here. If the print quality is bad, go on to the next step for further cleaning.
5.
Open the Printer Toolbox . There are two ways to do this:
*
select the Settings menu, then the Print Settings submenu, and finally the Printer Toolbox .
*
Open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and choose Properties . Click Printing Preferences . Click the Features tab, then click the Printer Services button.
6.
The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.

Step two: Replace the problem cartridge (you probably have a defective cartridge)
If a cartridge replacement was not tried previously to solve this problem, replace the problem cartridge now

Cause and prevention
Color mix is usually caused by a material touching the nozzles. Ink can wick along the material and travel from nozzle to nozzle. When different colors of ink mix in this way, the result is muddy, inaccurate colors.
Missing colors occur when the cartridge nozzles dry out, or when a color is exhausted because of specific printing demands.

*
Do not remove the protective tape from a new print cartridge until just before you install it. Once you remove the tape, do not reapply it.
*
After you have removed the protective tape, do not allow anything to touch the nozzles.
*
Print at least once a month to keep the print cartridges in good working order.
*
Always turn the printer off by pressing the button on the printer control panel, rather than by unplugging the printer. Turning the printer off properly allows it to protect the cartridges.
*
If you are removing a cartridge from the printer temporarily (for instance, removing the black cartridge in order to install the photo cartridge), put it in a cartridge protector.
*
If you do not have a cartridge protector and need to remove a cartridge temporarily, put it in an airtight plastic tub. Make sure nothing touches the nozzles. Do not use a plastic bag. If you intend to store print cartridges in a tub for a long period of time, place color cartridges with the nozzles down, and black cartridges with the nozzles up.

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Replacing the print cartridge
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  2. Remove the new print cartridge from the packaging. CAUTION: To prevent damage to the print cartridge, hold the print cartridge at each end.
  3. Pull the tab until all the tape is removed from the cartridge. Put the tab in the print cartridge box to return for recycling. Figure 2: Removing the sealing tape c01211568.jpg
  4. Gently rock the toner cartridge from front to back to distribute the toner evenly inside the cartridge. Figure 3: Shaking the print cartridge c01211569.jpg
  5. Insert the print cartridge in the device and close the print cartridge door. Figure 4: Inserting the print cartridge c01174125.jpg CAUTION: If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric.

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To prevent damage to the print cartridge, minimize its exposure to direct light. Cover theprint cartridge with a sheet of paper.
1.Open the print cartridge door, and remove the old print cartridge. See the recyclinginformation inside the print cartridge box.
CAUTION
To prevent damage to the print cartridge, hold the print cartridge at each end.
2.Remove the new print cartridge from the packaging, and gently rock the print cartridgefrom front to back to distribute the toner evenly inside the cartridge.
3.Pull the tab until all the tape is removed from the print cartridge. Put the tab in the printcartridge box to return for recycling.
4.Insert the new print cartridge in the printer, making sure that the print cartridge is inposition. Close the print cartridge door.
CAUTION
If toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric

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