Question about Siemens Optipoint 420 Standard Op420 Voip Ip Phone

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We had a storm go through and now I have six Optipoint 420 Standard phones with the LAN port not working. I've reset the phone to factory settings, reapplied my configuration, and installed the 420std_v5510.app software and successfully ran the limited Ping from the phone's Web diagnostics page. What can I do to fix the LAN port?

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I have a hard time believing six would all fault the same way. I would first check your router/switch for problems which is common to fault on power spikes,(often fixed with a 1 minute power down) then check your phone servers connection. hope that helps you. cheers

Posted on Aug 25, 2010

  • Lee Payne Aug 25, 2010

    Thank you gurvy for your quick reply. The phones are on different POE switches, in different buildings. I did plug the computer directly into the CAT5 jack and had connectivity on a few of them so I am fairly certain it is a problem with the LAN port. The VoIP side of the phone is working fine and it can make and receive calls. I was just hoping there was diagnostic software or a component I could replace to keep from having to limit these phones to areas where there are no computers.
    Thanks again - LP

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