Question about Xerox Phaser 6360 Laser Printer

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I am getting a Laser failure error. I have turned the power off then on again but it keeps coming up with the error. What do I have to do? My serial number is DBY192064

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Contact Xerox -- the laser is used to put electrostatic charges onto a drum. Then, the toner ink sticks to the charged spots on the drum, and then the paper is pushed against the drum,
and then the fuser melts the ink into the paper.

So, no laser means nothing gets printed.

Repair or replace the printer -- whicheve is cheaper.

Posted on Aug 25, 2010

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Posted on Jan 02, 2017

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try this once if the code comes back do above

1. Turn OFF the Main Power Switch.
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Turn the power off and then back on again.
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This is a Yellow Laser Unit Error. SOS signal is not detected even after thelapse of a given period of time after starting the laser output. This is a Rank B error. To clear a Rank B error you open and close the front door and/or do a trouble reset:
1. Turn OFF the main power switch.2. Turn main power switch ON while pressing the Utility/Counter key.3. Touch [Trouble Reset].4. Check to make sure that [OK] is displayed and the it has been reset.5. After turning off the main power switch, turn it on again more than 10 seconds after and check if the machine starts correctly.
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I changed the ink but the machine keeps turning off. I put the old ink back and then I tried to print again, it keeps coming up error. I have reinstalled the printer and restart my computer but it keeps...


For safety, this machine will power itself off if there is a fuser heat control issue. The fuser is AC and the power off is a safety feature to prevent a fire. Take the printer to a qualified repair facility.

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Ink System Failure - Photosmart C5380 - 0xc19a0023. Unit has been in home use for over a year and has not given any problems other than cartridge low reports. Could leaving the cartridge in till all ink is...


Solution one: Reset the product
1. Without turning off the product, disconnect the USB cable from the rear of the product.
1. Remove the cartridges from the product.
2. Wait for the 'Insert Cartridges ' message to display on the control panel.
3. Disconnect the power cord from the back of the product.
4. Wait 60 seconds.
5. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
6. Reinsert the cartridges, and then close any open doors on the product.
7. If you receive a prompt to print a calibration page, do so.
8. Reconnect the USB cable to the rear of the product, and then try printing again.
9. If you have completed all the steps listed above and are still experiencing a problem, you need to service the product.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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Hi there It worth a try nothing to lose and it may work. Error code: 0xc18a0201, 0xc18a0206, 0xc18a0306, 0xc18a030a, 0xd0620130, 0x887dd03a, 0xd05d010d, 0xf0af8004, 0xc19ac3ff, 0xc18a050...

Reset the product:
1. Without turning off the product, disconnect the USB cable from the rear of the product.
2. Remove the cartridges from the product.
3. Wait for the 'Insert Cartridges ' message to display on the control panel.
4. Disconnect the power cord from the back of the product.
5. Wait 60 seconds.
6. Reconnect the power cord. If the product does not automatically turn on, press the Power button ( ).
7. Reinsert the cartridges, and then close any open doors on the product.
8. If you receive a prompt to print a calibration page, do so.
9. Reconnect the USB cable to the rear of the product, and then try printing again.
Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

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I keep getting a scanner failure error


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1 Answer

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Hi,

Yeah I had a look at the website there too, try powering down again and plugging it out for a longer period of time. You need to get the whole machine to reset and loose all saved info in the bios. Also cleaning it out of all loose toner on any contacts might help!

Niallbt

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Hello,
Have you tried unplugging the unit for about an hour then testing it again but in a different position? If that doesnot work it is most likely a laser failure and you will need to get it serviced.

I hope this helps. Good luck to you.

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