Question about Epson Stylus Photo R800 InkJet Printer

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Printing problem my yellow, magenta and cyan seem to be mixing. I have used clean heads feature, but it hasn't done anything.

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  • steve84062 May 28, 2008

    Thats was it

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  • Master
  • 426 Answers

Is it mixing because you are out of black ink and it is trying to compensate? that usally is why its happening, open your printer utility and change the setting . hope this helps

Posted on May 28, 2008

  • Lee N.
    Lee N. May 28, 2008

    let me know if i can help with anything else feel free to e-mail me at fixya@whypayforhelp.org

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If your documents look good when they are printed then the printer is working just fine and you dont have to be concerned about the ink use.

If the printer was not using the other cartridges correctly, then you would see areas that were missing color or were the wrong color when you tried to print. If the ink on a cartridge was not flowing freely the printer would stop printing and display error codes until the problem was corrected.

Being these things are not happening, I think it is safe to assume that it is working properly.

To correct the problem with the black line on the side, try cleaning your print heads and using the maintenance features on your printer. To access these features find the "menu" button on the printer and push it. Then scroll the features displayed by using the arrow keys on the printer until you see "maintenance". Then push the "ok" or "enter" button on the printer and continue using the arrow keys to find the cleaning options for print heads. Follow the instructions for cleaning the print heads and repeat the process a second time for good measures.

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The printer colour cartridges are magenta, cyan and yellow. The printer prints "red" by mixing magenta and yellow ink. So, if you only get yellow when you print red, it means you aren't getting any magenta ink on the paper.

Have you tried a cleaning cycle? If not, try one (right click the little printer icon in the bottom right corner of the screen and select head clean). Now run a nozzle check (right click the little printer icon in the bottom right corner of the screen and select nozzle check). Is there any sign of magenta ink on the paper. Try up to three cleaning cycles. If ink is now flowing, but not yet perfectly, don't carry out any more cleaning cycles. Just leave the printer for 24 hours (to allow any air in the print head to disperse). Then repeat the cleaning cycle/wait process. It may take a while to restore a perfect nozzle check print.

If you have already done lots of head cleans with no result, are you sure you have a good magenta ink cartridge? To eliminate the possibility of a faulty cartridge, buy a new set of compatibles on E-Bay - they're very cheap. You can always re-use the old one later if it turns out it is OK.

If none of the above works, then you may have blocked magenta print head nozzles. You can try soaking the print heads for 24 hours (or more), as follows. Turn the printer on, and as soon as the print head moves out of its parking position, pull the power cord out of the back, or turn the printer off at the mains. You may now carefully move the print head by hand over to the left hand side out of the way. Look inside the print head parking area on the right and you will see a small rubber cup that comes up to cover the print nozzles when the head is parked (to stop it drying out). Use a syringe or dropper to fill this cup with head cleaning fluid or distilled water. DO NOT USE TAP WATER. Carefully push the print head by hand fully into its parking position so that the cup full of fluid
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