Question about Dell Inspiron 6000 Notebook

2 Answers

How do I repair a damaged hardware device (DVD+RW)?

I get a message, saying this:
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

I lost my installation CD somehow ever since moving around a lot from in 2005 since Hurricane Katrina. Is there a possible way I can fix this WITHOUT the installation CD? I don't have the money to RE-install it. I have a 2 1/2-yr. old Dell Inspiron 6000 with Windows XP. Is there any way to retrieve it? & was this possibly caused by a virus?

& also, I went to the help section of my computer, & it said that my (D:\) drive device is BLOCKED. What does that mean? How do I UNblock it? I have this work saved on my hard drive. I put it in a new, seperate folder on the hard drive on the desktop location. How can I bring back my D: drive without losing my saved work? How can I back up these files if I'm missing my D: drive? I tried to restore my system 32, & it wouldn't let me. Then, the computer told me to erase all restoration points & turn off the SYSTEM RESTORE feature & then turn it back on to get the DVD+RW drive operable again. But it didn't work. So, yes I cleared the restoration points, but it's still telling me that I can't restore my computer. So, the drive is damaged/corrupted.

Posted by on

2 Answers

If your computer is running kind of sluggish, you can fix it with an easy clean up of your registry. Here's a link to a free scan that works well:
I've used this one and it sped up my computer by quite a bit. Hopefully this helps.

Posted on May 06, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Dell Master
  • 5,568 Answers

Unless your system is configured unlike most, the D:/ drive is a partition, not another physical drive and is (in most cases) only conditionally accessible since it often contains a backup of the system software and your settings but not documents.

If those instructions were really from Windows, this may be because of an infection that has also been backed up and will be restored along with legitimate files.

Obviously, once the sys, restore files have been demolished, you cannot restore to an 'earlier time.'

I do think you are infected and you will likely have to buy a anti-virus package (no download) to get enough access to reinstall system files.

If the 'installation CD' you lost was from Dell, you can order one by phone or on line at some nominal cost.
Have your serial number and complete system model number on hand before you contact them.

As far as your personal document files are concerned, they may be lost forever if you have not kept them backed up on optical disks or external drive.

Posted on May 05, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Windows will not start up or launch start up repair

please insert your operating system disc in the drive and restart the computer .
Select the boot device as cd/dvd drive and save the settings in BIOS .
restart the system and boot it using the CD.

also, you can insert the disc restart the system in safe mode.
try to restore the computer using system restore.

May 21, 2012 | Dell Inspiron Mini 10v Netbook

2 Answers

My cd driver isnt working and device manager says: Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) have an hp probook...

Most cd/dvd's don;t use a driver they rely on a atapi common driver. Usually when you get problems it means the drive itself is the issue. For now what I would try is simply to go under /control panel hardware manager and delete the drive then reboot. Windows will detect the drive and should re-install the device information and correct the registry.

Sep 12, 2011 | HEWLETT-PACKARD ProBook 4520s

1 Answer

Windows is showing a remove hardware icon. when I click on it, it wants to remove the cd/ is hl-dt-st rw/dvd gcc t10n. I've tried disabling the driver and restoring it, disabling device and...

Operating System Windows Vista™ Ultimate, Windows Vista™ Business,
Windows Vista™ Home Basic,
Windows® XP Professional SP2, Microsoft® Windows® XP Home SP2, FreeDOS

Try formatting your windows into windows vista or windows 7. It might solve you problem.

Nov 25, 2010 | Dell Latitude D630 PC Notebook

1 Answer

DVD-RW does not work and is not recognized. It does show up in device manager but the device status lists the following error: Windows cannot start this hardware device because its configuration...

Download and run a registry scan with ccleaner from here.

This will remove the corrupt registry entries. You will need to restart your PC afterwards and may get the "new hardware installed" message.

Dec 23, 2009 | Toshiba Satellite A215-S4747 Notebook

1 Answer

Windows media player says ''install burner''

You'll probably need to reinstall the drivers for the dvd player, which can be downloaded from the vaio support site online. This tutorial will guide you through the process.
But first, use your device manager to open the device entry, right click on properties, and attempt to use the troubleshooter to find the appropriate driver on your system. (See instructions here.)
If that won't work, you could try last known good configuration from the advanced boot menu. Restart the system, keep tapping F8 as it boots up, and choose last known good configuration from the menu. If it works now, great. You're done.
If not, you may have to delete the lower/upper filters, as described in this and many online articles for repair dvd drive. If you are not used to working in the registry, I recommend you download a copy of Erunt and make a full backup of your registry before you attempt to change it, just in case something goes awry.
Other possible solutions here, if nothing above worked.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Sep 03, 2009 | Computers & Internet

2 Answers

My DVD RW device no longer recognised by PC.

Please download and run microsoft fix from this link or follow the link.

Aug 29, 2009 | Computers & Internet

2 Answers

Cannot burn CD or DVD

In the Device Manager, right-click on the DVD drive and select the Uninstall option. Reboot the computer so it will re-detect the drive, reinstall the proper drivers and reset its configuration information. Then try burning the disc again.

Apr 09, 2009 | HP Pavilion dv6326us Laptop

1 Answer


this is a known issue check the microsoft website on how to work on this,. look for the part where you need to do something with your registry.

Dec 18, 2008 | Computers & Internet

1 Answer

Doesnt working dvd

it's windows registry problem,
you can reload your operating system or you can edit your registry, follow this step from microsoft

Sep 19, 2008 | Computers & Internet

3 Answers

Download driver software for PIONEER DVD-RW DVR-K17LF ATA Device

it's look like you have problem with dvd isnot showing in windows explorer / dvd driver.

Try this step from microsoft

basicly just update (delete some key) the windows registry and restart. ussually this work ok.

Jul 31, 2008 | Toshiba Satellite P105-S9722 Notebook

Not finding what you are looking for?
Dell Inspiron 6000 Notebook Logo

71 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers


Level 3 Expert

5660 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18330 Answers

Are you a Dell Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides