Question about Nespresso C100B Essenza Single-Serve Automatic Espresso Machine, Black
I just had the same problem with my new (less than one month use) Nespresso U. (the top of the capsule doesnt puncture and only water comes through). I called Nespresso customer service and a very helpful man suggested I run water through three times by pushing the top slider open with the Longa button pushed and then closed without a capsule in the chamber. That released the air bubble and now I am enjoying a wonderful cappuccino again! The customer service is fabulous, there was never a suggestion of charging me and I was told that Nespresso will send me a free loaner machine if anything goes wrong in the future that can be readily fixed over the phone. The Nespresso U is the best thing I ever bought.
Posted on Jul 09, 2013
Just got off the phone with Nespresso 'CS Manager'. THEY REFUSED TO FIX MACHINE. Wanted to charge $125, then lowered to $99. Obviously they DO NOT STAND BEHIND THEIR PRODUCTS. This machine is only 2 years old and was well cared for. Offered to sell me a new one! Told them I am moving to the Starbucks machine, as Nespresso obviously doesn't stand behind their products. POOR CUSTOMER SERVICE. Will never buy, again!
Posted on Nov 16, 2012
After tried several times to remove air blockage, it does not work for me. I have to buy those refillable/ Reusable Capsule from ebay, Since there is no puncture needed on these capsule, I got my machine works.
Posted on Sep 24, 2015
This is a first for me (imagine the frustration)...Do NOT BUY a NESPRESSO machine. Two years after purchasing a $600 machine, it's gone to repair and still does not work!!! Their customer service is horrible when you actually have a real problem...2 solutions offered is pay $125 to send it for fixing (no guarantee it'll work after) or $40 off the next machine. Really?!?!? After $600 machine breaks down 2 yrs from purchase date, you will give me a $40 discount to buy new machine? How is this customer service!!!?!?!?! Best of all CS Manager said you can vent and be frustrated but these are your only two options.
THIS ARE NOT HIGH END QUALITY MACHINE THEY CLAIM TO BE!!
Posted on Jul 11, 2015
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Posted on Jan 02, 2017
This problem is most likely
being caused by air being trapped in the system. To fix this, please follow the
following steps: -
- Turn on the Machine, ensuring there is water in the tank
- Wait until the light stops flashing and the machine is ready for use
- Lift the silver lever on top of the machine into the upright position
- Press the coffee button on your machine
- Push the silver lever back, away from you, and hold it in this position for 3 seconds
- Press the coffee button again to stop the water flow
This procedure releases the air blockage in the system and your machine should function normally again.
(from Nespresso Club)
Posted on Jun 09, 2010
SOURCE: nespresso essenza problem
It's not supposed to make holes in the capsule until the water comes through. So, basically, when you put the capsule in, it pierces the capsule in three spots, on the top. The aluminum part will not pierce until you press the button and water comes through. If water is not coming through, then you can clear the air bubble by opening the lever on top of the machine, pressing the coffee button, and then closing the lever once the water begins to come through.
Posted on Aug 30, 2009
in our case the problem was fixed easily: the metal piece in which the capsule sits is screwed in on the top. When it became loose our machine started to leak water from the top. So the problem was solved by retightening it!
Posted on Feb 02, 2009
Try...Hit the start button then Lift the lever and push back as far as possible and hold for 3 seconds. hit stop button, then close lever. this should restart machine.
Posted on May 08, 2010
Hi, I'm having the same issue. It punctures one side (the 3 holes) but not the other (where the foil is). The only thing I can think of is that I had made an espresso, then added water since it was low. When I went to make the next one, it wouldn't puncture. It seems crazy, but maybe the water was too cold? I dunno. Did you end up figuring it out? thanks
Posted on Oct 21, 2009
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