Question about Dell 5100cn Laser Printer

1 Answer

Dell 5100cn will not print magenta

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  • Joseph Murphy
    Joseph Murphy May 13, 2008

    Will not print magenta but will print everything else. I replaced the toner and drum. I heard that it may be a HVPS problem.

  • Cory Friedman
    Cory Friedman May 11, 2010

    this is a very old post. I am just wondering if you have resolved your issue.

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1 Answer

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  • Expert
  • 188 Answers

Deatech,

I am going to answer this even though there was no reply to my clarification report.

No, it is not a HVPS problem. This is a magenta developer problem. The magenta developer for some reason has the highest failure rate of all the developers, including black. Perhaps because there are more shades of magenta in color prints.

Since you changed the toner, we can assume you are not out of magenta, but it is possible that you did not run a developer cleaning in the maintenance mode on the magenta developer.

If the magenta toner had been allowed to run out all of the way, a developer cleaning would allow the toner auger to move fresh toner from the toner dispenser, through the feed tube, into the developer.

If you have run the developer cleaning, and you can see that there is magena toner on the magenta developer ( for clarification, the developers are located behind the imaging drum. remove the drum to expose the 4 developers ), then the developer itself is defective.

Good luck.

Cory

Posted on Nov 22, 2008

6 Suggested Answers

Corysf62
  • 188 Answers

SOURCE: Color Faded

This sounds like a typical Developer Drive failure. The Developer Drive for color is different that the black developer drive. This is why black can print fine, but colors are faint or non existant. see below,a recent bullitin about this exact issue from Dell. ( the ROS, is the printhead, and is located behind the 4 developers.

5100cn Printer
Print Quality Issue
1. Problem: - Color images are extremely faint or not produced, but black images are produced without any problem.
Resolution: - Replace Developer drive assembly (H6702) and clean ROS Window/Glass.
If you chose to persue this repair, you can probably find a replacement developer drive by doing either a google search for the part number listed ( H6702 ) or an ebay search for the same. We can also provide you with removal and replacement instructions.

Good Luck

Posted on Oct 30, 2008

Corysf62
  • 188 Answers

SOURCE: Dell 5100cn - Magenta color on all prints

Hi 56tbird.

The answer you got from Dell was partially correct.

It is the Magenta Developer that is causing your problem, however, you can replace this part for less then the printer if you do the work yourself.

I have successfully instructed other on replacing the developer units, although you will have to procure the part.

This is one of the 4 color assemblies you see when you remove the imaging drum.

The part number for the Magenta Developer is M6090

The first thing to do is price the part. I usually suggest doing a google search for the part number. you will find many resellers that way.

you might also try a search on Ebay for the part number as well.

If you decide to purchase the part, if you somewhat mechanically inclined, you should be able to replace the part without a problem.

I can give you detailed instructions on how to change the developer if you decide to go that route.

Thanks,

Cory

Posted on Nov 04, 2008

Ajkill
  • 2035 Answers

SOURCE: Dell 920 printer won't print magenta.

There are chances the magenta ink got over or its dried :
# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer. try this if this did then heat the cart cartridges walls with hair dryer for 2 min then insert it back and check if it works:

Posted on Feb 24, 2009

kakee
  • 1268 Answers

SOURCE: dell 5100cn change ip address

Changing Printer's IP Address isn't that complicated. There are two ways on how to change the printer's IP Address.

If you know the old printer's IP address, you can simply type that old IP address on the Address Bar of your Internet Explorer or any other browser (ex: http://192.168.1.101). It should redirect you to the printer's User Interface. From there you can go to Network then TCP/IP settings. You can change the IP address of the printer. Make sure to use an IP address within the same range of your network.

The other way to change the printer's IP address is by its own Menu/Settings on the printer's LCD panel.
On your printer, press Menu then got Settings. Look for Network or LAN settings and click on Advance. Select TCP/IP and click on Edit. You can now change the IP address of the printer from there. Click on Done or Save after that.

Note: Make sure the use the correct IP address within the network's range.

Posted on Jul 16, 2009

  • 1 Answer

SOURCE: Dell 5100CN Not printing magenta

Dell 5100cn won't print yellow. No error messages except "replace imaging drum soon". Replaced yellow cartridge, cleaned yellow, etc. Still not working

Posted on Nov 12, 2010

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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goodluck!

Posted on Jan 02, 2017

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1 Answer

Pages come out pink only when printing in colore


The magenta developer is bad.

The developer drive on this printer rotates in both a clockwise and a counter clockwise direction to turn the developers.

When printing black, ( i cant remember which direction it turns, ) only the black developer turns.

When printing color, the developer drive turns the opposite direction, engaging ALL 4 developers.

( the developers are the multi colored bars you see when you remove the image drum unit.)

This is why you do not get the pink output when printing only black.

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Jan 28, 2009 | Dell 5100cn Laser Printer

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56Tbird


not a problem at all.

This should fix your issue. I won't say it is a common failure, as the machine overall is very reliable, however for this problem the magenta developer is the most common failure for the 5100 and 5110.

Check your email shortly for the document and additional comments.

Please take a moment to rate this solution,

Thanks,

Cory

Nov 05, 2008 | Dell 5100cn Laser Printer

1 Answer

Dell 5100cn - Magenta color on all prints


Hi 56tbird.

The answer you got from Dell was partially correct.

It is the Magenta Developer that is causing your problem, however, you can replace this part for less then the printer if you do the work yourself.

I have successfully instructed other on replacing the developer units, although you will have to procure the part.

This is one of the 4 color assemblies you see when you remove the imaging drum.

The part number for the Magenta Developer is M6090

The first thing to do is price the part. I usually suggest doing a google search for the part number. you will find many resellers that way.

you might also try a search on Ebay for the part number as well.

If you decide to purchase the part, if you somewhat mechanically inclined, you should be able to replace the part without a problem.

I can give you detailed instructions on how to change the developer if you decide to go that route.

Thanks,

Cory

Oct 31, 2008 | Dell 5100cn Laser Printer

2 Answers

Color Faded


This sounds like a typical Developer Drive failure. The Developer Drive for color is different that the black developer drive. This is why black can print fine, but colors are faint or non existant. see below,a recent bullitin about this exact issue from Dell. ( the ROS, is the printhead, and is located behind the 4 developers.

5100cn Printer
Print Quality Issue
1. Problem: - Color images are extremely faint or not produced, but black images are produced without any problem.
Resolution: - Replace Developer drive assembly (H6702) and clean ROS Window/Glass.
If you chose to persue this repair, you can probably find a replacement developer drive by doing either a google search for the part number listed ( H6702 ) or an ebay search for the same. We can also provide you with removal and replacement instructions.

Good Luck

Oct 19, 2008 | Dell 5100cn Laser Printer

1 Answer

Service manual


When you say the gears are not messing, what exactly do you mean.

Do you actually hear gears grinding, or are you just having an issue with magenta not printing properly.

if you hear grinding, where is the noise coming from? at the top right corner by the toner, or on the right side in the middle?

In either case, if you actually hear a grinding noise, this would require replacement parts to repair as these are not consumable user replaceable items.

Sep 04, 2008 | Dell 5100cn Laser Printer

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Dell 5100CN Not printing magenta


Dell 5100cn won't print yellow. No error messages except "replace imaging drum soon". Replaced yellow cartridge, cleaned yellow, etc. Still not working

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Magenta colour comes through on all prints right across the page, it is faded but is still clearly there. I can temporarily fix problem by using the printer menu to clean the magenta developer, but it...


We have over 50 of these printers and a few have had the magenta bleeding problem. On everyone of them the problem was corrected by going to the clean developer function under Maintenence from the Menu and choosing to clean the magenta color. Usually have to run it a couple times but it has always corrected the problem so far.

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