Question about Pc America Restaurant Pro Express

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I got an order stuck on my screen in pc america and it won't delete, it keeps freezing the computer when you try to fix it, how do i delete it?

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Have you tried voiding the invoice? If this also freezes the program, then you will need someone to delete the invoice manually from the database. This is usually done with an SQL management software program. CAUTION: always backup your database before attempting this.

B Mattern
sysadmin@ccybernet.com

Posted on Aug 25, 2010

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Posted on Jan 02, 2017

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Our restaurant Pro application freezes intermittently sometime once a day when it is not busy but is freezes everyday.


Are you sure it is RPE freezing and not the computer itself. Many things can cause what you are talking about. If you have a touch screen, it could be locking up. If you have a keyboard attached, next time it freezes, hold down the Ctrl and Alt keys and press Delete. This should let you start Task Manager. On the Applications tab, see if any programs are listed as Not Responding. If none are, click the Processes tab. Find the file called CRE2004.exe, highlight it, then click End Process. Click YES to the warning message. This should shutdown RPE and unfreeze computer if RPE is causing freeze up.
If you don't have a keyboard attached, try to add one temporarily to resolve this problem. If RPE is indeed the culprit, backup database and reload RPE. You may need to call tech support to get your license key reset. A very annoying feature.
You may contact me if you need help.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Jan 27, 2011 | Pc America Restaurant Pro Express

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My establishment doesn't need tables so it is set up to take orders (like fast food). I would like it to stay in the order screen after a payment is made instead of going to the login screen. I have...


Go to setup and choose INVOICE SETTINGS. Uncheck the box for PROMPT CASHIER ID. Exit back to LOGIN screen. This should fix your problem.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating

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1 Answer

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PcAmerica Software


Hello Crush,

in case your programs hangs out, restart your sql service , once you have done it, access your database from MMC truncate " buttons & execute tables " this will reduce the load on your sfware.


for the printer check the drivers make sure the kitchen printer shows availbale in printer setup.

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