Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail

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HP 6310 Cannot send or receive faxes message at startup. Tried another phone line with same result.

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This is a result of a fax modem fialure, Common in Hp's what happends is the all in one was plugged into a nakid phone line without a surge surpressor or what not and basically got zapped, other causes could be the modem just not functioning.

Point in case your going to need to have this repaired there is NO reset albeit Magic wand that a tech shakes at it to make it work.

Let me know your comments if you wish, please do not forget to rate. Thanks

Posted on Aug 25, 2010

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HP 6310 All-in-One. How do I get a fax confirmation?


If you need printed confirmation that your faxes were successfully sent, follow these instructions to enable fax confirmation before sending any faxes. Select either On Fax Send or Send & Receive.


The default fax confirmation setting is Off. This means that the HP All-in-One will not print a confirmation report for each fax sent or received. A confirmation message indicating whether a fax was successfully sent appears briefly on the display after each transaction.


To enable fax confirmation from the control panel

1. Press Setup.

2. Press 2, and then press 3.

This selects Print Report and then selects Fax Confirmation.

3. Press to select one of the following, and then press OK.


Off Does not print a fax confirmation report when you send and

receive faxes successfully. This is the default setting.


On Fax Send Prints a fax confirmation report for every fax you send.

Fax

On Fax Receive Prints a fax confirmation report for every fax you receive.


Send & Receive Prints a fax confirmation report for every fax you send and

receive.

Oct 27, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

My fax machine was working great up until this morning. I am able to send faxes but not receive them. The machine is hooked up to the phone jack and shares the line with our credit card machine. It is not...


It's entirely possible that your fax machine will just miraculously start working again. If it was hooked up to your computer you'd possibly be getting an error message, which when interpreted by its code number, would tell you it's not receiving the phone signals correctly for a period of time but soon will.

Hope I'm right,

Regards,

selk

Oct 18, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I can not send or receive fax.


I would check and verify you have dial tone on the phone line and its plugged in correctly, possibly replace the phone wire from wall to fax if necessary.

Jan 20, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP 6300 fax machine won't send documents. Result is "no answer" but the recipient machine is on auto answer.


Unplug the power and phone line and then replug it. Also try a manual phone on the line. Tell me what you get? thanks.

Jan 05, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

HP Officejet 6310 All-In-One InkJet Printer Changed home telephone system and now I can send faxes out but cannot receive?


Hi

Check the following link

CAN SEND but CANNOT Receive

  1. Make sure that the fax header contains the full 10-digit telephone number of your HP fax product, including the area code. To modify the fax header, use the following steps:
    1. Press the Setup button () on the product control panel.
    2. Press 4 for Basic Fax Setup, and then press 1 for Fax Header.
    3. Type personal or company information using the keypad, and then press OK.
    4. Type the phone number, including area code, for your HP fax product, and then press OK.
  2. Dial 1-888-HPFaxme and send a fax to the HP Fax Test Service.




Jan 04, 2010 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Can no longer send/receive faxes since switching to digital phone


hi
fax does not work on digital line it only works on analog line........if u want our technician expert then contact us athttp://tinyurl.com/ldnuy2

Jun 21, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

HP Officejet 6310 will no longer receive a fax, but can send one


Have you checked the online support guides to make sure your fax is connected properly. There is a lot to work through, but you should be able to test your setup and see if you can send faxes but not receive them. See links here, here, and here. Treat the credit card machine as if it were a telephone answering device or another phone on the line.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Jun 16, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

My new 6310 HP won't receive faxes.


Hi

when you installed did you get the fax setup wizard during the installation. If not, you can get it by opening hp solution center-> settings-> fax settings-> fax setup wizard.
You can have the HP solution center icon in the desktop or try with hp Director.

if not you can look at the
hard-copy user guide walks you through all the setup variations, depending on what type of line you have, what components (answering machine, for example), and how you want to handle incoming calls and faxes.

Good Luck

Jan 29, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

HP officejet 6310 cannot fax


did you have fax service on the line?

Jan 27, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Cannot receive faxes


1-are you sure it is in the correct jack? there are two in the back of the printer
2-when you did the install it should have done a fax line check

Sep 20, 2008 | HP Officejet 6310 All-In-One InkJet...

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