Question about HP Officejet 6310 All-In-One InkJet Printer

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My scanner will not work Im getting a error message:

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Hi got the following error message ... "ScanFile


I have many years repairing canon scanners so here is my suggestion to you.

First does the scanner power up? If so that's eliminates a internal power supply problem.

Second did anyone change the dip-switch settings on the back of the scanner? Ill assume no on that one.

Third when you first boot up your computer do you see a screen when the computer is in boot up mode that says Adaptec SCSI and then a number? If not here is a couple things to check. First I would check the SCSI cable is good. No bent pins in the connector and no exposed wires coming out of the connector. If you can try swapping a good known working cable with the problem scanner. Second try re seating the SCSI card if that doesn't work do you have another card that you know works that you can swap into the problem computer. After swapping the cable first test to see if the scanner scans, then if you replace the card again retest to see if the scanner scans.

Lastly and I have seen this happen, the drivers may get corrupted if new software is installed that relates to scanning. You may want to google DR 3020 drivers that should pull up Canon's web site and reinstall the drivers. Once you install the latest drivers then reboot the computer and test it to see if it now scans.

Im sure one of my suggestions should correct your problem. I hope this helps you out.

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Im working on a Mac & my scanner is not working. Keeps saying its not connected. How do i scan!??


my printer was connected properly, but scanner was just not working and kept coming up with the error message. so i unconnected it from my computer. Deleted it from my print queue and then re-added it and plugged it all back in and did a restart.

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SCSI devices are detected as the computer is booting. If your scanner was powered on after your computer was already up and running, it may not have been identified by the SCSI card. Try leavinging the scanner connected and powered on and then reboot your computer. Also, the pins on the SCSI cable connectors are easy to bend; inspect the rows of small pins with a flashlight or just try a different cable if you have one.

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Scaner Epson CX-5400 error message


What is the error message? SCANNER ERROR?
If that is what you getting, turn printer off then open scanner cover- on the left hand side there is a toggle log for scanner, position it to unlock then turn printer on then try scanning/copying again.

if your having a different error message pls indicate the exact error that you are getting.

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Scanning error - cannot scan error code 2,155,0 ???


Hi
I had the same problem, at first I thought that it was the original drivers (the ones I got with the printer) so I donwloaded the drivers from the canon website, this did not resolve the problem. What I also tried and it worked for me was connecting the printer to the computer with it's original usb cable. I bought a couple of weekes ago a usb extension cable (about 5 m long). With this extension cable I can print but I can't scan any document, it just gives me the same error. Hope this works also for you.
Bye
PS: My printer is a Canon Pixma MP190

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