Why does the fabric softener run out when I put it in. I have to put it in when the machine is rinsing. It is one week old!

Most washers have a receptacle you can put the softener in at the beginning. Look for that (usually in the middle of the agitator). Make sure you add the correct amount of water. Otherwise, wait until the rinse water is running to add the softener or you may get spots on your clothes if added directly to dry clothes.

Hello - There are several things that could cause the fabric softener to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is fabric softener? If it is fabric softener, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the fabric softener dispenser with water. The fabric softener dispenser fills while the washer is filling for the rinse cycle.

When the washer begins to fill for the rinse cycle, the fabric softener solenoid is energized and water flows into the fabric softener dispenser cup. When the cup is full the water siphons out and softener and water flow into the tub.

If the liquid in the fabric softener dispenser is pure softener you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the softener solenoid and a volt meter is required.

If the liquid in the fabric softener dispenser is water you probably need to clean the dispenser cup. **** will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the softener and overflow the dispenser cup and run into the tub. The instructions for cleaning the dispenser should be located on page 43 of the use and care guide that came with the washer.

If you don't have the use and care guide these instructions will help. Open the dispenser until it stops. In the left rear corner of the dispenser, there is a release that is labeled push. Press down on the push area and you can slide the dispenser drawer out.

Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.

To test the siphon action slowly pour water into the fabric softener compartment. When the water level goes above the maximum line stop pouring. The water should all drain out.

Hope this information proves to be helpful however if it is ineffective please contact a professional to move forward accurately.

You have to do it manually. Ugh. See below from manual:

Liquid Fabric Softener (Manually add during rinse cycle)
1. Turn OPTIONS knob to FABRIC SOFTENER
2. Measure liquid fabric softener carefully, following instructions on the bottle, and add during the rinse cycle.

OPTIONS (on some models)
Set this option when planning to manually add fabric softener during the rinse cycle or when you use extra detergent or bleach to clean hazily soiled items. It provides an enhanced rinse.

You have to do it manually. See below from manual:

Liquid Fabric Softener (Manually add during rinse cycle)
1. Turn OPTIONS knob to FABRIC SOFTENER
2. Measure liquid fabric softener carefully, following instructions on the bottle, and add during the rinse cycle.

OPTIONS (on some models)
Set this option when planning to manually add fabric softener during the rinse cycle or when you use extra detergent or bleach to clean hazily soiled items. It provides an enhanced rinse.

Check and see if there is a cup in the top of the agitator. Some machines have you put it there, turning back and forth during wash doesn't bother it, but the spin to empty the wash water causes the softener to go out through slots in the top of the cup and be held in the agitator. when it stops the softener drains into the tub, ready for the rinse cycle.

Some of these models had the fabric softener cup in the top of the agitator but I don't believe this model does .You will have to do it the old fashion way and wait till the rinse cycle starts and open the lid an pour it in.. Or get one of those Downy fabric softener balls for dispensing they work great and you wont have to stand by the washer to try to time it right...Hope this helps GOOD LUCK

On this machine the compartment is built to hold your softener until it is time to be dispensed. So put in your softener (and bleach if you are using it) at the beginning of the load when you are adding your detergent. The washer will flush the fabric softener cup during the rinse fill to make sure it comes in at the right time for you.
Hope this answers your question!

Hi, If there isn't a softener container in the top of the agitator, you can get a softener ball from your local grocery store. Just put the softener in before you wash and it will open to release the softener during the spin cycle. It works great. I use it all the time.
I hope this helps. Please let me know if I can assist you further

Vic

I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
If water isn't being diverted properly, I think this calls for a real repair person.

yes it should come in during the rinse cycle. if its not coming in at all then youll need to replace the valve that goes to the softener. to get to it take the top off the washer. youll see 3 valves where the hose connect. trace the hoses from the dispenser back to see which valve you need to change