Question about Symantec Norton AntiVirus 2004 - (Open Box) for PC

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TROJAN NEW MALWAR.J

I HAVE A TROJAN ON MY COMPUTER. HOW DO I GET RID OF IT WITHOUT DRIVING OVER IT WITH MY TRUCK? WILL NORTON WORK IF I BOUGHT IT AND ATTEMPTED TO DOWNLOAD?

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Download and run AVG free edition. That will get rid of your problem. Also run Spybot on your PC to remove other harmful junk.
No need to buy Norton.

Cheers

Don't forget to leave feedback 'fixya' if it works!

http://free.grisoft.com/
http://www.spybot.info/en/index.html



Posted on May 05, 2008

No, try another antivirus, anything but norton. Try nod32 or AVG.

Posted on May 05, 2008

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failing the above ... and depending on the AV software you use. I suggest have a look at AVAST. It is free to licence and good as any industry software.

also try out "trend's " HIJACKTHIS download and install. if you see anything that resembles the trojans. It can be removed.
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Why will Norton not get rid of Trojan spyware on my computer?


Check if the Norton version you have is both Antivirus and AntiSpyware. Also how do you know its not getting rid of the spywares? Do you see any errors.

Please rate if helpful.

Thanks

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I have a samsung notepad laptop.it has no disk drive and has a trojan virus on it which wont even allow me to get onto the internet.i was given norton security with it but with no disk drive how do they...


norton should be able to scan 'flash memory', and remove mal-ware. click on my computer, choose your flash drive- right click and choose 'scan'. since norton came with your 'netbook', it should be able to clean your 'flashdrive'- do you have any usb peripheral drives connected? norton should detect, and clean them, as well! make sure you 'update' your norton definitions first- if you can! try un-plugging any peripherals, before you run it. if it cleans up- then upgrade your norton definitions, and reconnect any peripherals, and run norton on them!! norton should allow you to chose which device to check!
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Say no more mate , id get rid of norton and use something good!! Norton consumes lots fo system resources and i can guarantee that you will see such a boost in performance once you remove it. Use Bitdefender Internet Security or Eset Smart Security.

Use the norton removal tool from symantecs webbsite , it gets rid of all the registry keys , program files , etc for all norton products

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

As for trojan removal , follow these steps:-

First have you stopped system restore? - this will reduce the possibility that the malware is lurking there.

Now download ccleaner
http://www.ccleaner.com/

and run this to clear all temporary files and restore points.

Now download the following - DON'T run yet

download and update MBAM Malware removal tool
http://www.malwarebytes.org/

download and update A squared anti malware
http://www.emsisoft.com/en/software/download/

Now boot to safe mode - restart press f8 repeatedly to enter safe mode.

now run MBAM full scan reboot into safe mode and run a squared full scan.

Also download spybot search and destroy from safer-networking.org which is free. Update to the latest definitions , apply immunization then do a full system scan and remove anything that it shows

DO ALL OF THE ABOVE IN SAFE MODE!

Has it gone yet?

Also go to start >> run >> type "%TEMP%" without the quotes which should open a folder

Delete all or as many of these files as you can , you might not be able to delete all of them but try and delete most of them

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Trojans can be tough to get rid of, the best solution is to reinstall Windows xp, then try installing norton again. Reinstalling windows will rid your computer of whatever program or cookie that contains the trojan. Then norton should take over and keep these forms of malware at bay.

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