Question about Brother MFC-9840CDW Laser Printer

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Using Brother MFC 9840 CDW - when scanning documents using ADF, We get blue tint on each page, sometimes a blue 2" vertical stripe. Only happens when using the ADF. Scan from glass, copies using ADF and Fax using ADF do not have this problem. Brother hasn't been able to help as they think it has something to do with the printer (which has been thoroughly cleaned and new drum - new ink). If it were on the ADF scan glass, it would happen even making copies (????).

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Posted on Jan 02, 2017

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SOURCE: MFC-9840 prints vertical stripe ~2" from right edge on all color printouts

Hi,
The first thing i would try to do is clean the corona wire on the drum unit. It might also be a faulty magenta cartridge.

Posted on Jan 04, 2008

  • 3278 Answers

SOURCE: My Brother MFC 9840 CDW puts specks on everything

Purchase some printer cleaning paper (transparency sheets) to clean the printer's media path. Run through 10+ times if necessary.

Hope this helps.

Posted on Aug 17, 2009

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FixinFax
  • 3085 Answers

SOURCE: vertical line appears in scans using the ADF, but not with copies

The scanner element consists of many small LED's, I suspect one of them is not lighting up.

Posted on Aug 18, 2009

  • 1 Answer

SOURCE: vertical line appears in scans using the ADF, but not with copies

happened to me after i fed a page with not-too-hard whiteout on it. the feeder makes the page run through a different piece of glass and i just had to clean it.

Posted on Sep 03, 2009

  • 1684 Answers

SOURCE: i get vertical lines on scans and copies when

Hello,

Check out this page on our web site at:
http://www.ccl-la.com/dirty_scanner.htm This page shows you what to do to get rid of the lines on scans and copies.

I hope this helps, if so please rate our solution.

Buddy
Corporate Computer
www.ccl-la.com

Posted on Jan 12, 2010

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1 Answer

Need installation driver disc for a brother mfc 9840 cdw copier


You can download the Brother printer drivers from their support WEB site. Please click on this link and select your model printer to download : - http://www.brother.com.au/ProductsSolutions.aspx

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Using a brother MFC-J415W printer, what are the steps in sending a fax?


How to fax :
1. Entering fax mode To enter fax mode press (Fax), and the key will glow green.
2. Sending a fax from the ADF (Automatic Document Feeder): Using the ADF to send your faxes is the easiest way. To cancel a fax in progress press Stop/Exit.
a. Make sure you are in Fax mode . b. Place your document face up in the ADF. c. Dial the fax number. d. Press Start.
The machine scans the pages into memory and then sends the document.
3. Sending a fax from the scanner glass : You can use the scanner glass to fax the pages of a book, or a single page at a time. The documents can be up to Letter or A4 size. Press Stop/Exit to cancel a fax in progress.
a. Make sure you are in Fax mode . b. Place your document face down on the scanner glass. c. Dial the fax number. d. Press Start.The machine starts scanning the first page.
For more detailed instructions, you can go directly to Section 4 - page 22 of the manual in Brother's site. Hope this helps.

Apr 14, 2011 | Office Equipment & Supplies

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Brother 9840CDW won't scan/fax legal size pages from glass or ADF


Is a setting in the printer.
Go to start >Brother> start center> on top go to configuration. then it will ask you for a password. use "access" for the password.
click on general setup and you'll see document scan at the bottom.
Change it from letter to legal and apply.

Voila!

Sep 02, 2009 | Brother MFC-9840CDW Laser Printer

5 Answers

Vertical line appears in scans using the ADF, but not with copies


happened to me after i fed a page with not-too-hard whiteout on it. the feeder makes the page run through a different piece of glass and i just had to clean it.

Aug 18, 2009 | Brother MFC 7840W Printer

1 Answer

Very crisp vertical grey line appears (glass clean)


I have the exact same problem. It was there since I first bought the MFC-7840W.
Vertical line appears in scans using the automatic document feeder (ADF).
Vertical line does not appear when scanning single page (placing it directly on the glass -- i.e. not using the ADF).

Cleaning the glass strip for the ADF (or the white pressure bar overhead) does not solve the problem.
The problem does not occur with copies using the ADF (using the COPY button which is basically a scan and print). This would suggest that dust and dirt is not to blame because that would also appear on the copies.
But since I believe a copy is basically a scan plus print, they should be using the same electronics -- a hardware problem on the scan would likely appear on a copy also -- there is some difference between how they accomplish this.
It's definitely not a software issue since it occurs on all versions of Windows and Mac OS X (and multiple computers). It also does not matter whether I "push" the scan to the computer by using the scan button on the MFC... or "pull" the scan from the MFC using the Brother Control Center software.

Aug 12, 2009 | Office Equipment & Supplies

3 Answers

Printer / Scanner won't scan to pdf


Hello! I had this exact same issue or question, I guess you can call it. And unfortunately, the CD-ROM user guide was a lot more helpful for me than the Book guide. But anyway, to answer your question and anyone else who has this same question ...

What you need to do is locate the ControlCenter3 software on your computer for a little configuration. This automatically installs when you install the printer's complete Pro Suite drivers on your computer.

You might be able to find it somewhere on your start bar (left or right side of the start bar). It's a small blue icon with the acronyms "CC3" on it. Anyway, click to open the software. Once opened, you'll need to make some configurations so that when you scan to file, it'll be "PDF" by default.

So once you have this software open, "right-click" on the circle button that says "File" and choose the option that says "Control Center Configuration". Up pops a dialog box with two tabs - Software Button and Device Button.

Now in order to scan to pdf from your Brother MFC 9840 CDW, you simply need to change the "File Type" in the drop-down box to "PDF" under both tabs. You can optionally also change the "File Name" to a recognizable default file name of your choosing (I chose to change it to say "PDF File") and you can also set your default "Destination Folder" (otherwise your scanned PDF files will automatically be saved in your "Scan" folder). That's it! No need to mess with anything else.

Most importantly, you need to make sure that these exact same configurations are made under both the "Device Button" tab AND the "Software Button" tab as well.

Click "Okay" and now try to re-scan your document as a File. It should automatically scan it as a PDF file to your computer.

I hope this helps solve your problem if you haven't already been able to figure it out.

Mar 22, 2009 | Brother MFC-9840CDW Laser Printer

2 Answers

ADF has something on it causing a stripe on all copies


Lift the document feeder and clean the narrow glass, (next to the glass where you place your originals). Documents are scanned across this glass when automatic feeder is used, thus a small piece of dirt becomes a line down the page.

Feb 24, 2009 | Canon ImageClass D880 Copier

1 Answer

MFC-9840 prints vertical stripe ~2" from right edge on all color printouts


Hi,
The first thing i would try to do is clean the corona wire on the drum unit. It might also be a faulty magenta cartridge.

Dec 07, 2007 | Brother MFC-9420CN All-In-One Laser...

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