Question about Kenmore Elite 45986 Front Load Washer

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I keep getting a DL 14 and F 14 code across my screen on my washer. What do I do to fix it? HELLLLLLLLLLLLLLLLLLLLPPPPP!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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The errors you are receiving are probably "F14" and "Fdl". The "F14" error is an EEPROM error that is usually associated with a program glitch. UNPLUGGING the washer for AT LEAST 30 minutes to reset the Central Control Unit (CCU) will often clear many minor glitches in operation.<br /> <br /> <span id="ctl00_ctl00_MainColumn_CenterColumn_ThreadSolutions1_Repeater1_ctl00_lblSolution"></span> <br /> <span><span>"Fdl" is a door latch error code. This is an indication of either a defective door latch, door catch, defective Central Control Unit (CCU), or an interconnecting cable problem between the two. The following link explains how to troubleshoot this problem:<br /><br /><a rel='nofollow' href="http://www.fixya.com/support/r4490349-fdl_error_code" target="_blank">http://www.fixya.com/support/r4490349-fdl_error_code</a><br /><br /></span><br /><span>I have included parts resources, and the steps required to replace any defective parts. Prices vary between sites, so shop and compare. the first three sites listed also have helpful exploded view parts illustrations to assist you with locating and properly identifying the parts you may need.</span></span><br /> <span></span> <br /> <span></span> <br /> <span><span>NOTE: Since the CCU is associated with BOTH error codes, your initial step of performing a CCU reset may possibly correct both problems.</span></span><br /> <span> <br /><span></span></span><br /> <span><span><span>For a full explanation of all the error codes, each one of these appliances comes with a technical data sheet inside. </span><br /><br /><span>To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front fett of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls. </span><br /><br /><span>The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.</span><br /></span><br /><span><br /><span>Read through the information provided and post back with your complete MODEL NUMBER if you have questions. </span>I hope you find this information helpful.</span> </span>

Posted on Aug 25, 2010

  • Jeff Rockwell
    Jeff Rockwell Aug 25, 2010

    I apologize about the format errors. Reposting comments here (hopefully):


    The
    errors you are receiving are probably "F14" and "Fdl". The "F14" error
    is an EEPROM error that is usually associated with a program glitch.
    UNPLUGGING the washer for AT LEAST 30 minutes to reset the Central
    Control Unit (CCU) will often clear many minor glitches in
    operation.


    "Fdl" is a door latch error code. This is an
    indication of either a defective door latch, door catch, defective
    Central Control Unit (CCU), or an interconnecting cable problem between
    the two. The following link explains how to troubleshoot this
    problem:



    http://www.fixya.com/support/r4490349-fd...


    If the link does not work, cut and paste to your web browser.


    I have included
    parts resources, and the steps required to replace any defective parts.
    Prices vary between sites, so shop and compare. the first three sites
    listed also have helpful exploded view parts illustrations to assist
    you with locating and properly identifying the parts you may
    need.


    NOTE: Since the CCU is associated with BOTH
    error codes, your initial step of performing a CCU reset may possibly
    correct both problems.



    For a full explanation of all the
    error codes, each one of these appliances comes with a technical data
    sheet inside. To
    access, you will need to remove the lower toe panel under the door. The
    access screws are located under the bottom front edge of the panel. You
    may have to prop the two front feet of the washer up for better access
    ( a 2x4 works well for this). With the screws removed, the panel should
    drop down, then come off. If the tech sheet isn't directly behind the
    panel, it will be affixed to one of the interior cabinet walls.



    The tech sheet lists
    all error code definitions, troubleshooting data, diagnostics
    procedures and wiring diagrams. I mention the tech sheet because you
    may need it to troubleshoot this error code.



    Read
    through the information provided and post back with your complete MODEL
    NUMBER if you have questions. I hope you find this
    information helpful.

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1 Answer

I have a Kenmore Elite washer. I keep getting a F 14 code and a DL F code. What do I Do?


Hi from retired Englishman in SW France,
I understand that 'F14' for Kenmore (Whirlpool) machines decodes as 'EEPROM failure' (control unit) and 'DL' is Door Lock- a problem with either the door solenoid/lock or the 'door closed' sensor.
Sorry but I fear both F14 and DL require a service engineer's attention ;-0(
Good luck,
John C

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failed door lock error, i would first unplug the unit for about 5 minutes this will reset the board. if that doesnt work you may have a bad door latch. .inspect latch that the piece on the door that when you close door piece on the door makes contact with the latch. hope this helps

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Hi, this is a failed door lock alert. the FdL code represents this malfunction in the door lock mechanism. the unit will not operate if the door lock cant engage the latch. replace the door lock mechanism asap. this will fix the issue.

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Google your washer by model and google the code list. It could be something as simple as the drain is clogged. We had the same problem. It was a simple fix.

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My screen in showing code "dl" and then "f", please help?


The "dl" code is "doorlock" indicating a problem with the door locking mechanism or switch

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"F" code then "dl" flashes, won't continue


"F11" is a Serial Communications error between the Central Control Unit (CCU) and Motor Control Unit (MCU). The CCU is the main computer for the washer and is located directly behind the wash tub. The MCU is the Drive Motor Control board and is located in the rear of the washer adjacent to the Drive Motor on the left-hand side (facing from the rear with the back panel removed). The wiring harness can also cause the error, but it is not as common a problem.

Whirlpool is the manufacturer of both model washers and recommends the following troubleshooting advice. Remove the top panel of the washer by removing the three screws holding it in place in the rear. Once the screws are removed, the panel slides back, then off. Remove the rear panel of the washer for access to the drive motor and MCU. Now check the following:

- Check the wire harness connections between the CCU, the MCU and Drive Motor. Make sure all connections are attached and making good contact. Check for any broken wires or connector pins.
- Check the Drive Motor to see if it free spins and that the belt is still attached and not slipping. If the motor is seized, replace it. If the belt is broken or worn, replace it as well.
- Check the MCU. Connector 1 is the Serial Communications Link between the MCU and CCU. Connector 2 is the connector to the drive motor. Resistance checks across pins 1, 2, & 3 are the motor windings. Connector 3 is the power supply - 120VAC should be read across pins 1 and 2 with the door in the locked position. NOTE: The connectors are read 1, 2, and 3 from the bottom to the top with the MCU installed.
- Check the CCU. Verify connectors 7 and 11 are properly installed. Facing from the front of the washer, connector 7 is the 4th connector from the RIGHT along the front. This is MCU Power. Connector 11 is the Serial Communications link from the CCU to the MCU and is located along the left hand side of the CCU (the connectors are numbered 11 through 14 back to front).
- Check the Drive Motor. Remove the connector and perform resistance checks on the motor connector pins. Readings across pins 1 to 2, 2 to 3 and 1 to 3 should read 6 ohms.

In most cases this is an indication of a failed CCU. This is an easy repair that the average do-it-yourselfer can accomplish on their own. If the washer is still under a warranty, parts and labor would be covered. With no warranty, a replacement parts will vary in price depending on where you get them. There are several good websites available that you can order parts on line and have shipped directly to you.


NOTE: Remove all the connectors from the CCU ONE AT A TIME and reconnect to see if the error code goes away BEFORE you decide to purchase a new one. It is not common, but sometimes a flaky connection can generate error codes.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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See Phoebe 112 latest solution! This is a common problem with these washers. For a quick fix you can usually get it going again by unplugging it for 30 mins. so the computer will reset. You will hear a slight buzzing noise when it resets. If it keeps doing it, go to the comment for Feb. 14, 2009 and try that if you are handy. Unplug the machine before doing any of this as with any machine that is electric or you will probably get the shock of your life.

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The dL error code is a door lock error. The control board will attempt 6 times to lock the door before displaying the F dL error code. This is an indication that either the door lock is malfunctioning or the control board is not responding to the door locking circuit. Be sure the door is securely closed before attempting to start the washer. Open the door & check for clothing or something that may be stuck in the door boot area. If the door is securely closed & you still have the error code I would recommend having the door lock assembly replaced.

Good Luck and Please rate

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