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This can be for a number of reasons. First thing would be to try and cold boot the device:- Remove battery half way, hold power button and trigger, push battery in fully until click and then release power and trigger If that fails next thing would be to try and re-flash the operating system. This is done by using an SD card and loading the latest operating files onto it. The SD card slot is located under the keypad. A cross head screwdriver is required to remove the keypad. Search on symbol software download site for the latest. The download also has a readme with detailed instructions. Once the files are on perform a cold boot. Remove battery half way, hold power button and trigger, push battery in fully until click and then release power and trigger. Drop the terminal in a cradle so that it runs on external power. Hope this helps. If you need any more help then please do not hesitate to contact us:- http://www.biastechnology.com/ or TEL 01202 620955
There are three trigger buttons on the device, which one are you using? what application are you using?
I can provide steps necessary for this request. You can always contact me directly firstname.lastname@example.org or 630-622-2024 toll free 866-271-9891 Ask for Andrew