2 weeks ago I installed a 36" Fire Magic Echelon with a searing station. It is difficult to lit and sometimes wno't lite at all. It seems like it is out of gas, but the side station burns fine. The flame is weak and uneven. It has lit correctly and burned fine several times. Yesterday, however, it would not lite at all.
I am not getting support from the vendor that installed it.
Have you looked at the BBQ Guys website? They have a ton of videos on Fire Magic and I did see something about there being a "tube" like thing that you can light... right there in front of the grill, where the surface has a nitch cut out of it for easy access. Here's a link to get you started. http://www.outdoorkitchensdepot.com/video_list_104.html?item=2125530 Good luck!
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Re: Fire Magic won't lite
In order to not void your warranty you should not attempt to fix this yourself right now. Vendor has the legal obligation to be of service. You can even demand a full refund if they do not try to help. better business bureau could be of service in these cases too.
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The dealer you purchased the grill from, should have the Owner's Manual, since he forgot to leave it with you. or you can contact the the manufacturer, the Robert H Peterson Company (800) 332-3973 and they can email you one as an attachment. The heat is adjusted by the burner knob(s) on the front of the grill, once the burner(s) is lighted. It operates very much like a gas range. You'll need the Owner's Manual to calibrate the sensor.
Steve, these thermometers have been plagued with problems and short of a total replacement of the thermometer module, there is not quick fix. Since yours is new and and still under warranty, contact the R H Peterson Company, the manufacturer of Fire Magic Grills (800) 332-3973 and ask for Technical Service. As they are the ones who make the determination on a total replacement of the module or not. Be sure to have the grill's Model Number and Serial Number handy, when you call.
Dan, did you check the circuitry and relays to the motor, as was suggested on March 29th? If the motor can't get power it won't work. It seems, that this may be the problem, since you took the motor apart and there were no broken gears and all other electrical devices work. The other resolution was to contact R.H.Peterson Company, the manufacturer for more information, if all else failed.
Since your grill is a built-in model and hasn't been used in 2 years, I hope the grill has remained covered during that time. If not, I suspect that any inclement weather may be playing a role in this. To test the lid lift motor, you will need to track the wiring from the switch panel to the motor. Making sure all the wires are still connected and have not been damaged by smallvermin. Also, I suspect if you check your owners manual, you may find that the motor has either a circuit breaker or a fuse that is designed to protect the motor and may have been tripped or blown. If the grill has remained uncovered, even the switch on the console may have suffered from water damage over the past 2 years.
It all else fails, contact the authorized Fire Magic dealer you purchased the grill from or the manufacturer, the R.H.Peterson Company, Technical Service @ 800-332-3973.
Hope this helps you to start troubleshooting the problem.
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You problem could be or probably is with the regulator...not enough gas
The finish height should be 36" from the ground. So you need 34and 1/2 inches then you need to put 3/4" concrete. Then the granite that should be 3/4". You can fudge a little with in 3/8 inch if you need.
I had this same problem especially when the tank on my 5 burner 2 year-old Kenmore was about half full. The solution above fixed it. I was used to opening the gas fully, turning one burner to high and clicking the button. If I would have read the front of the grill I would have seen that this was incorrect. I turned off the grill completely, unhooked the regulator and reconnected it. With one burner on high I began clicking the button BEFORE I turned on the gas. I slowly turned the gas on one quarter turn and it lit up full flame. I slowly turned the gas another quarter turn and lit the second burner. I slowly opened the gas all the way and lit the third and so on. That did the trick!