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Fire Magic won't lite

2 weeks ago I installed a 36" Fire Magic Echelon with a searing station. It is difficult to lit and sometimes wno't lite at all. It seems like it is out of gas, but the side station burns fine. The flame is weak and uneven. It has lit correctly and burned fine several times. Yesterday, however, it would not lite at all.

I am not getting support from the vendor that installed it.

Any ideas?

Thanks

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2 Answers

Have you looked at the BBQ Guys website? They have a ton of videos on Fire Magic and I did see something about there being a "tube" like thing that you can light... right there in front of the grill, where the surface has a nitch cut out of it for easy access. Here's a link to get you started. http://www.outdoorkitchensdepot.com/video_list_104.html?item=2125530 Good luck!

Posted on Jul 07, 2008

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In order to not void your warranty you should not attempt to fix this yourself right now. Vendor has the legal obligation to be of service. You can even demand a full refund if they do not try to help. better business bureau could be of service in these cases too.

Posted on May 08, 2008

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