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Got a tomtom xl 250 but it will not conect to my computer makes a sound like it is connecting but shows no connection on home page it connected to another computer fine tomtom techs said thay can not help me

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  • w_t_maunder Aug 25, 2010

    used all 3 ports on my laptop and restarted computer with tomtom still pluger in but still make 3 farst beeping sounds but showing not connected

  • w_t_maunder Aug 25, 2010

    tryed all that on my laptop but still makes 3 fast beeping sound but showing not connected and normal beep sound when disconnected

  • w_t_maunder Aug 25, 2010

    windows and it sould not be the usb ports because i use them with lots of other things mouse etc

  • w_t_maunder Aug 25, 2010

    i dont have another usb cable for tom but work with cable today on another computer and yes it will not show new usb device found

  • w_t_maunder Aug 25, 2010

    got to go to bed and you must have forgot about me

  • w_t_maunder Aug 28, 2010

    yes i have downlowed tomtom home

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Have u gone to the tomtom suppoort site and downloaded and installed the software that allows the computer to read the GPS?

Posted on Aug 25, 2010

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Base from the description of your problem that the unit connect fine with a different computer the problem here can be with the computer not with your TOMTOM, but lets try doing these, unplug the TOMTOM from the computer and by the way if your computer is a desktop connect the TOMTOM on the back USB port of that computer.
But if it's a laptop connect the TOMTOM on a different USB port and then restart the computer and check if it will be recognized now.

Posted on Aug 25, 2010

  • Mark Gil
    Mark Gil Aug 25, 2010

    Can you please provide the operating system of this laptop, and then also can you try to connect a USB flash drive to your laptop to check if those USB ports are working from it. So we can really check if the laptop or the TOMTOM is the problem.

  • Mark Gil
    Mark Gil Aug 25, 2010

    OK thank you if that;s the case let me ask you do you have a different USB cable that we can try? let me also confirm with you that when the TOMTOM is connected your computer does not show a new usb device is connected to the computer?

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I just want to up date my tom tom xl how do i proceed


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you can download tomtom home HERE 744b387.gif

just choose your operating system, then after you run it on your computer, just follow the on screen instructions.


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I've fixed quite a few of these units with this problem. I can diagnose for free (just return postage) and fix for a nominal fee (if fixable)

paul@cosmicstudios.co.uk

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I got this similar password problem with Tomtom One XL. I just solve this problem step by step under the following ways.

1. Connect One XL to TomTom Home in your computer using USB cable and switch on ONE XL. (Click YES to connect each other)
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(This step is back up for just incase)
5. After Backing up your applications, then Click "Applications" check box and click "Remove from device".
6. After removing applications, unplug from computer and switch off ONE XL.
7. Connect ONE XL and computer again and switch on your ONE XL.
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Enjoy it
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