Phone off hook means to say that the printer is connected to a fax line and the fax line is in use. That message won't disappear until you disconnect the phone cable on the printer or no one is using the line for fax.
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Go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set. Make sure the phone wire which you insert in fax machine getting proper dial tone and getting out going calling facility. Have a nice day and do not forget to rate please...!
The following link will take you to your user manual on the HP.com web site. Go to fax setup (chapter 10) then "Choose the right fax setup for your home or office". It shows several scenarios to setup your fax. Hopefully you can find what you need. GOOD LUCK!
If you do that I believe what will happen is that the Fax machine will answer your phone,unless you can set it to not answer until after so many rings, and you answer it first,beofere that number of rings. You will have to installor program the software for the fax part of your printer .
try to used the two conductor cable that came with the printer itself.
- at the same time ask for a filter from your phone provider
- the printer should be direclty connected to the phone walljack
- if you have all this kind of set-up you will be able to recieved faxes now..