Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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HP OFFICEJET PRO 8500. BLACK LINE WHEN SCANNING FROM FEEDER, AND COPYING FROM FEEDER, BUT NOT FROM THE GLASS. fROM INSPECTION, ITS A METAL WIRE THAT IS HOLDING A FEW CORDS INSIDE THATS CAUSING IT

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This may be dot of dirt on the class that looks like a horizontal line when the feeder moves, to solve it, try this link from hp site: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01619149&cc=us&lc=en&dlc=en&product=3752459 it its something within the glass which you can not clean, contact the hp's repair or replacement options if it is still in warranty.

Posted on Aug 25, 2010

  • pita1850 Sep 02, 2010

    I cleaned everything and it did not change anything. The black line still shows on scanned documents with no change after cleaning as instructed.

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1 Answer

Vertical lines when copying from feeder or glass - does not happen when printing from computer or scanning documents.


Inspect the glass below the feeder for ink or ink correction liquid remnants from previous scanned documents. Clean them out.

Oct 08, 2014 | HP OfficeJet Pro K8600 Printer

1 Answer

When I use the feeder either for scanning or copying, the page has a black vertical line . When I make normal copies or print outs it is fine, only the feeder makes the black line. Thank you


Under the Automatic Document Feeder is a small glass.
This glass becomes dirty, creating lines on the page.
open up the scanner cover and clean the glass

Feb 17, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

How do I clean the roller if I am having a thick black line when I send a fax through the automatic feeder?


The automatic document feeder(ADF) has a glass strip that has to be cleaned.
I don't have one in front of me to look at. There is a glass strip under the ADF.
Use glass cleaner and a cloth to scrub it clean.
That will fix your problem

Jan 05, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

HP Officejet Pro 8500 - issue scan & copy


while the printer is on take a damp cloth and wipe the scanner glass and then open the automatic document feeder and clean the scanner glass there and then remove the cartridges and close down the printer now just pull out the power cable from the back of the product and if possible and the walljack wait for 30 secs and replug the printer first to the walljack and then to the printer,now try to scan....(if your printer is wireless then after the above you will have to run the wireless setup wizard again).if that doesn't work,try the same above but just before plugging the printer cable press and hold the power button,if that doesn't work do the same holding the #3 buttons,if this doesn't work then do the same holding down the #6 buttons,if even this doesn't work then call in to hp at 1800-474-6836 and get a replacement

Oct 03, 2009 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Thick line when goes throught auto feeder


The automatic feeder passes the page over the scanner, the scanner does move, so even a small mark (often find it is correction fluid) will effect the whole page, check the glass on the left side of the scanner for any sort of mark

Sep 08, 2009 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

HP OfficeJet J5780 Vertical Black Line Prints when copying or scaning only. Cleaned rollers and changed black ink cartrigde. Still problem.


Have you tried cleaning the document feeders Scan Glass? (small glass under doc feeder ~ 1" by 9") Most times there is dirt spot on this glass, causing a shadow on scans and copies.
Try copying from the large glass by lifting doc feeder / platen cover and manually placing original. If no line copying or scanning manually from large glass, then small scan glass is deffenitely the culprit. Hope this helps.

Sep 07, 2009 | HP Officejet 5780 Printer

1 Answer

A line appears down the length of the page on all copies, printing and scanning. How do I get rid of the line?


All you need to do is clean the top feeder which opens into two parts. make sure you clean the black rollers as well as the small strip of glass you will find when you open the second part of the top feeder . don't be afraid to pull open the top feeder it won't break

Jun 01, 2009 | HP OfficeJet 9130 All-In-One Thermal...

1 Answer

There is a line on the paper when copying on our hp 7680


Is the line apparent when you do a copy off the glass flat or when you copy through the auto sheet feeder?

Lift up the document feeder so you can see the glass. Have a look at the glass can you see and signs of tippex of other stuff on the glass, give the glass a clean and the line should go. If not there may be dust etc inside the optical mechanism.

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3 Answers

Black vertical lines on faxes sent using auto document feeder


If you lift up the lid on your scanning device you will notice a glass strip about 1 inch thick and then the large area of glass used for flatbed scanning. The 1 inch strip is used for ADF scanning. Because your papper is moving across the glass strip, any dot, smudge or scratch will affect your scanning and cause verticial lines down the page. Sometimes the dot is not visible to the eye. Get some glass cleaner that has alcohol in it and thoroughly clean the glass strip and it should solve your problem. If it turns out to be a scratch on the glass then cleaning won't help.

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