I bought a Russell Hobbs Edinburgh kettle RHK2 a month ago (Aug 2010) and found that about a third of the time it did not switch off when boiled - just kept on boiling. So after 3 weeks I took it back to the shop, got another kettle (same model) and in the next few days found it does the same thing! I have tried making sure the kettle base and the boiling plate it sits on are perfectly dry, don't disturb the kettle after I've pressed the boil switch down, but it still occasionally does not switch off when boiled.

SOURCE: My old Russell Hobbs K3

The thermostat is non adjustable and must be replaced. Unless under warranty still, it's cheaper to replace the kettle.

SOURCE: When filled with water & put on to boil it

I think you would only solve this problem by cleaning the thermostat contacts, or replacing the thermostat which wouldn't be worthwhile as it's likely to be cheaper to buy a new kettle.
Besides this , just getting into the kettle needs special 3 tongue screwdriver and then a certain technique to open it up without damaging the plastic parts. Im'e afraid its a throw-away world now and its not good .

SOURCE: I bought the Russell Hobbs Whisper Kettle

Have you tried descaling the kettle? When scale builds up over the whisper quiet element, it reduces the effectiveness, and the kettle becomes noisy. Try 1 tablespoon of citric acid, fill the kettle to the max line, boil the kettle then leave for 10 minutes. Rinse and repeat if necessary.

Richard Roth

• 9472 Answers
• Posted on Sep 20, 2011

SOURCE: I have a Russel Hobbs

You will need to replace the heating element on the kettle. Here is a link to order the part.