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Some kind of certificate thing popped up on my facebook earlier and when i closed it my facebook hasnt worked since on my computer

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Without knowing what browser you are using, I can't tell you exactly how to get to it, but I can tell you how on Firefox and other web browsers should be similar. Go to Tools, Options, Advanced, and click on the Encryption tab. Here, you have options to see Certificates or how yours are seen. You can also "block" certificates and it sounds like the answer to your problem may lay within there. Really hope this helps and good luck!

Posted on Aug 25, 2010

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Why can't i access my facebook account on my computer.but i can access it in another computer?

This is an easy fix! Facebook (and many other social networking sites) use digital certificates at part of an SSL protocol (encrypting your information over the internet). Your Internet browser send information to "sign" the certificate.

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Check first the clock on your computer. It must be up to date.
Or to disable the security certificate on Google Chrome, follow the instructions below:
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When i enter my facebook account it says that unable to secure short i cant browse facebook page..why and how to solve this?

Hi there, kindly check if the date and time of your computer's clock is correct. If it is set wrong, it sends an expired security certificate. Set the clock correctly and see if you would be able to connect.

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1 Answer

Everytime I am going to login it says unable to complete secure transaction. what should I do?

Try clearing your cache/history, close you browser, then open another one. If you are using Firefox and history clearing doesn't work for you. Kindly check if your computer's clock has the wrong date. It commonly happens when the clock is not updated because it sends an expired issuer certificate. Updating the clock may fix the problem.

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Thank you for using FixYa.

All you need to do to bypass the block is to use a proxy site. The draw back is that facebook will be using mobile mode.

try -> accept the certificates and allow the website (be ware that there are pop ups, just close them)

- HotRatchet

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You may want to check the date settings on your laptop. It should updated.

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Hi merryann,
For all problems dealing with facebook I suggest you talk to a human being directly.

Facebook customer service 650-853-1300 Palo Alto, CA 156 University Ave., Suite 300, Palo Alto, CA 94301.


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