Question about Saeco Incanto Coffee Maker
A web blog mentioned contacting them in case the unit wouldn't prime (bad heating element, possibly). Here is their support page:
I didn't notice any easy way to contact them, so you might try to call the number in the manual that came with it.
Here are some helpful websites, with tips on maintaining, cleaning, etc.:
Here is an excerpt from Associatedspecie.blog, and your problem, it sounds like:
5.0 A "one" star is way too high but it's as low as I can go. I purchased this machine on the referral by the retailer who said it was such a reliable workhorse. This was not our experience. The first machine would not prime correctly. I called the manufacturer only to be put on hold for 45 minutes and then, after spending all that time waiting, a message came on and said that they were closed for the day and to call back tomorrow! I left a message on their voice mail explaining the problem. I never heard back from them and that was over 3 weeks ago. Then the frothing mechanism was extremely cumbersome and messy, resulting in spilled water and milk all over. I quickly learned the only way to get the froth was to do it manually. We returned the machine to the seller without a problem and they ordered us a new one thinking that this was just an quirk and surely we wouldn't have the same problem twice. You know what's coming... yes, while it was much better, the priming button was undependable, and of course the cumbersome frothing design was still a mess. There has to be an easier way to get a decent latte without having to wipe down all the counters and walls! This is not the stategy I would like to use to keep a clean kitchen! We have returned this user-unfriendly devise and have purchased one that is known to be reliable, user-friendly, and the reviews are pretty excellent. Plus, it is way less $$. It is the Krups XP4030. We shall see... its blink and blink..... 3 / 5.0 This is my third machine so I am pretty familiar with the home espresso machines.
Contact them, and see what they say, then go from there. Hope it's just a simple problem, and good luck.
Posted on Aug 25, 2010
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Posted on Jan 02, 2017
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