Question about HP OfficeJet 6110 All-In-One InkJet Printer

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I have an HP 6110xi all in one. When I try to scan the front display on the printer/scanner says "unable to connect to PC." I have downloaded the latest AiO software. When I go to the scanner page in the control panel, it shows it there and the test function says it is connected. Any thoughts?

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The USB scanner driver experiances hardtime to communicate. Please CLICK HERE to see the steps to reinstall the USB drivers.

Posted on Aug 25, 2010

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2 Answers

HP Laser Jet 3055 is showing scanner error 6 and Comm. error 386, 232, & 388


This is due to a hardware failure, the scanner assembly and the formatter board will need to be replaced.

NVRAM INIT
1. Turn off the all-in-one
2. Press and hold down the * and enter buttons.
3. Continue to hold down the buttons while you turn on the all-in-one. Hold the buttons throughout the entire power-on sequence.
4. When Permanent Storage Init. appears on the control-panel display, release the buttons.
5. Allow the all-in-one to return to Ready before using it. storage init. appears, and then release the buttons.

if this does not work contact hp 1800-334-5144.

Al
Eliteprintersolutions@gmail.com

Jun 14, 2010 | Office Equipment & Supplies

1 Answer

HP OJ 6500 with windows7..Scan button on scanner is not working.


Hi,

The reason that you are unable to scan through the printer is, you are missing HP full feature software and driver.

Please download and install it from the below link

DOWNLOAD


Regards
Rizwan

Feb 13, 2010 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Hp officejet 6110xi all in one


I did a search of your product's help pages on HP.com but didn't come up with an exact match for your error message relevant to an Apple Mac OS X. Before offering suggestions, let me make sure I understand the problem.

You have a Word document open on your Mac and you want to insert an image into the document that's on the scanner.

I'm actually not clear as to whether you successfully scanned an image in the first place. If you did scan the image, where did you store it to? Have you tried scanning the image and saving it to your computer? If you can do this successfully, try inserting the image into your Word document from the location on your computer.

If you tried to scan an image and got the error message, then there is a communication problem between your Mac and the printer. Since you can print, the cable connection must be good. If the error message is suggesting that you reinstall the drivers, you can find the instructions for how to do this at the following web page at HP.com:

Installing and Uninstalling Printer Software on your Mac

You may or may not have your original software disc that came with the printer. If you don't or if you need an updated print driver, you can download that software from the following web page, assuming you are running Mac OS X:

Mac OS X Printer Software and Driver Downloads

Occasionally, you can solve errors by installing print drivers that are more recent than those you originally installed when you first got your printer. That's the benefit of downloading the latest drivers from HP.

On the off change you are using Mac OS 9, here's the relevant software download page (the version of the Mac operating system matters):

Mac OS 9 Printer Software and Driver Downloads

If all you want to do is to insert an image into a Word document, you shouldn't need Adobe Photoshop or any other expensive software application. You aren't trying to do any fancy editing of the graphic, just insert a pre-existing image into a document.

I hope some of the above suggestions help. Post back your results and good luck.

Oct 15, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

HP Solutions Center can not communicate with HP 3500c Scanner


Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

Sep 21, 2008 | HP ScanJet 3500C Flatbed Scanner

1 Answer

Hp office jet 6110 all in one


THE Office Jet 6110xi has the problem is the scanner carriage having a problem when it looses power. The carriage does not "see" the signal it needs to indicate to the scanner carriage has reached the end of the scan deck -- I open the scanner top (remove screws, lift ONLY several inches leaving the front "clips" or "clamps" connected so the rear part of the top deck lifts up).

I have wiped the glass and the scanner carriage.

THE BEST THING THAT SEEMS TO WORK IS TO MAKE SURE THE THIN PLASTIC INSERT BETWEEN THE GLASS AND THE PLASTIC DECK --- WHICH IS NOT SEEM FROM THE TOP SCANNING DECK BUT ONLY FROM THE UNDERSIDE WHILE HOLDING UP THE DECK --- IS PROPERLY SEATED SO THE SCANNER CARRIAGE "SEES" IT.

ALSO HAVING WORKED IS SOME COMPRESSED AIR BLOWING IN THE SCANNER CARRIAGE AREA. I PRESUME SO DUST GETS IN THERE AND THE AIR REMOVES IT.

This happens almost every time the scanner/printer looses power, so I usually try to avoid unplugging it or shutting it off!!!

Finally, do not give up. This can be fixed. Sometimes it took 2 minutes, sometimes it took an hour of cleaning, wiping, blowing air into it.....

M

Mar 03, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Scanner not working


Hi,

I understand that you are unable to scan after upgrading the compuer from ME to XP.

Please follow the below given instructions to resolve the issue.

Check for the communication between the computer and the printer as scanning needs bidirectional communication unlike printing.

To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA

1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are unable to scan using WIA, confirms that the issue is with USB drivers, please follow the below given instructions to refresh USB drivers:

1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key, this will display the Windows Startup menu.
4. Select Safe mode.
5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.

NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed.

The USB port is now uninstalled.

Now, restart the system. The system automatically detects and reinstalls the USB port.

Then try scanning from WIA and if that works try scanning from HP Director.

Please click on Start>>Programs>>HP>>HP Director.

If unable to scan from HP Director, search for the file " hpqscnvw " in C Drive which is the executable file for Scanning.

Double click on My Computer to open it > C Drive > Programs files > HP or Hewlett Packard > Digital Imaging > Bin Folder. Check for the file " hpqscnvw " there.

If found double click on the file to and try scanning. You can also save the short cut of the file to desktop and can use that file for scanning.

Run the scan diagnostic utility to resolve the issue.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=oj-45265-1
ScanDiagnosticUtility_ver_1.5.exe


Just copy and paste the entire link into the Internet browser's address bar and press enter

If you are able to scan from computer, then follow the instructions from the below given article to scan from the printer front panel.

Here is the web document:

================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00503569&cc=us&lc=en&dlc=en&dlc=en&lang=en

================

Just copy and paste the entire link into the Internet browser's address bar and press enter.

This should resolve the issue that you are experiencing with.

Regards,
Lawrence

Jan 06, 2008 | HP PSC 1210 All-In-One InkJet Printer

2 Answers

HP LaserJet 3055 Won't Scan


Dears

My hp 3055 is working fine on the network bt problem is "SCAN TO" Button is not being configured with the PCs.It displays all the PC names bt not able to scan. it diplays an error "Unable to Connect".
can any body help me out of this matter

Dec 27, 2007 | HP LaserJet 3055 All-In-One Printer

1 Answer

Scanner will not connect to computer


'Twain' only means 'Technology without an important name', as this is refering to your printer/scanner, i would suggest that you disconnect the printer and remove any driver from Add/Remove programmes. Re-install printer software/driver and re connect printer when prompted and if possible in a different usb port, if that's how it's connected. If the problem persists and the pc is unable to communicate with the printer the fault will lie with the hardware. Hope it's only a driver glitch.

Nov 27, 2006 | HP PSC 1510 All-In-One InkJet Printer

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