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Warranties on products purchased from the bestbuy store

I would like to know if my daughter's laptop that she purchased during the holidays of 2007 is covered. She was approved and got the Acer laptop with your credit card from bestbuy. And one day while she was typing on the laptop, some of the letters started sticking. She called a phone number but had to end the call because she found out she was being charged by the minute while she was talking. Can she find out more information about her laptop warranty and why she was being charged for the call she made or if there's a toll free number she can call for future problems. She seems to think she has no coverage for the laptop but I know all products covers at least a year's of manufacture's coverage. Please tell us what we need to do for future problems.

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Acer comes with a one year warranty pertaining to manufacture defects only, and theres an acer registration thin that pops up when you first turn on the laptop, and you will need to present a serial code of the laptop to get assistance (should be on a sticker of the bottom of the laptop) you could try talking to the people at bestbuy and see what they can tell you, but i don't know what that will do in terms of getting assistance... but as long as you can get it to acer and prove that its a manufactures defect your covered, but if its deemed anything else, im afraid not.

if your saying the letters are sticking, do you mean the keys on the laptop itself? if it is that could just be fixed by getting it cleaned, as if anything gets inside of the laptop keyboard it can stick.

oh, and as for the call, no clue, if its supposed to be toll free, and its not, then their not doing something right, and in no means should be placing a charge.

Posted on May 08, 2008

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