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Lap top turns on, however Windows will not start. It keeps going the the "We apologize for the inconvenience,..." choose how you want to restart.

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Hi Lisa,
Somehow you have activated the startup sequence request in the msconfig utility. Start up your laptop, press F8 till you come to the boot sequence options menu, select Safe Mode, hit ENTER wait, then when in safe mode, a warning wndow appears just informing you that you have started in Safe Mode ... bla bla bla... Click OK. Then press start button, go to Run.. and in the dialogue box type msconfig and hit ENTER. In the msconfig utility window check on the dot next to Normal Startup - Loda all device drivers & services. Click apply & Ok then Restart your unit. I think this should solve your problem.

Posted on May 05, 2008

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Posted on Jan 02, 2017

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