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My authorization #is 8011089608. I was told if I kept having problems to run my recovery disk. I cannot get my disk to run. Please walk me through that. I may be doing it wrong. My computer is totally messed up. This happened when I downloaded Norton Virus. I have been trying to uninstall but it won't let me. My icons won't open. help!!

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Hi Irene,

Firstly defrag your C drive. Be patient as it'll take time. After having done that, go to Start > Settings > Control panel > Add/Remove programs. In that see whether you have uninstalled all components of Norton Antivirus (Live Update, Etc.) If so, then close that window and again click on Start go to Run... & in the dialogue box type regedit and hir ENTER.

Make sure you're disconnected from the internet. Disable your ADSL/Dialup line before you begin this procedure.

(Now be very very careful here. You'll need a lot of concentration. So be patient & keep a track on your clicks & keystrokes)

Press F3 (for Finding a key value) Here type in Symantec and hit ENTER. It will search and display on the right hand window, anything & every thing to do with Symantec. But here you will ALSO have to see what folder is opene on the left hand window. IF the folder opened is pertaining only to the key value shown on the right then just delete the entire folder in the left window ELSE delete only the line that has "Symantec" mentiond in its key value string on the right side window. Now hit F3 again and follow the above step till everything related to Symantec is removed completely from the registry. You will konw this when a message window will appear stating, "Finished searching Registry".
Now collapse the entire Left side folder hierarchy to its basic form and hit F3 again and in the dialogue box type Norton & hit ENTER. Now do exactly what you did to remove Symantec entries form the registry. After having done that, restart your machine and see if your problem has been solved.

If you are still stuck, then you need to repair your Operating System. (Repair... NOT format & reinstall)

Posted on May 05, 2008


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