webcam has small CCD in it and if it goes bad it will show you blue or white image sometime and then other times it will work fine is it is showing you blue or white images sometimes you can take LCD bezel of and then replace webcam easily it is just a small board with CCD inbuilt.
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For that you need to install your camera inbuilt in driver. Click here Click on above link and select your os and download driver for it. It is web cam driver like chicony camera driver. first uninstall old cam driver if any installed then install chicony driver .Then it works again. Let me know if you need further assistance. Thanks for using FixYa.
i have the same problem and acer arent very good wither they just told me to ring a number is your laptop on windows 7 as well becuase its frustrating me very badly. >:/ have you found a solution if so let me know