Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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My dyson dc17 stopped working while I was using it and would not power back on. The unit felt warm to the touch. Filters and collection area were realatively clean. Are there and safety switches or fuses?

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These types of vacuums get clogs in the hose system pretty easily and frequently. Detach the hose and try to roll a marble through it. If it's plugged, well, the marble won't go through. Try holding the wrong end of the hose to the intake, turn th emachine on. This may help loosen the clog.
If the hose is clear, check the intake port on the tank. There may be a bunch of gunk there that will be easy to clean out.
Another possibility is the short tube/hose in the power head. You can try the marble trick here as well. Simply drop it into the port where the hose would attach and let roll through to the other end. If it doesn't, somethings stuck. This will probably be difficult to clean out if there is. A shop call may be necessary.

Posted on Aug 25, 2010


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My Dyson DC17 will not tilt back.How do I check if it's a misaligned under carriage please?

Hi Stefanie, it's Jack at Dyson.

I'm sorry to hear you're having difficulty reclining your DC17. This machine uses a different design of release and locking mechanism to our other upright vacuums, and for advice on resolving the issue I would encourage you to get in touch with the Dyson US Support team directly. It may be a simple fix.

Please email with your contact details and the serial number of your DC17, and we'll be in touch as soon as possible to provide further assistance.

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I turn on the vacuum and it does nothing but when i put the brushes down is turns on and the brush motor runs.....but the suction motor won't do!

You have power so it can't be the switch or power cord. It is most likely the motor or the cord from the switch to the motor that is the problem. Start by checking these areas first.

Mar 29, 2015 | Dyson DC17 Animal Bagless Upright Cyclonic...

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Dyson DC17 Beater Bar Won't Work. The beater bar starting to make a very loud grating sound then stopped working. I cleaned the entire area (there are no obstructions) and the belt is OK. The beater...

Hi there,

I'm sorry to hear that you're having difficulties with your DC17's brushbar. If it appears to have jammed completely, it's probably best if you get in touch with us directly so we can help - please call free on 1866MYDYSON, or email We'll look forward to hearing from you.

Kind regards,

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Oct 15, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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My dyson is 8months old now its lost suction the brush turns thats it.

Hi there,

Sorry to hear you're having difficulties with your DC17. If the cleaner doesn't seem to be performing as well as usual, you may need to wash the filters, and check for any obstructions. The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

Under normal use, the filters should be washed at least once every 3 months. The correct way to do this is shown in our video guide:

Hopefully this should resolve your issue. However, if you've tried these steps and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 1866MYDYSON - or if you email your details to, someone will get back to you as soon as possible.

Kind regards,

Dyson Customer Service

Aug 09, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

No suction. upright position shuts off unit. Turning off brush bar shuts off unit. will only run in floor position but has no suction. no clogs found.

Hi there,

From what you've described, it sounds as though you may need to wash the filter. This video guide from the Support section of our website shows the correct way to do this:

Although you've found no blockages, it's definitely worth checking again to ensure nothing has been missed. This simple step-by-step walkthrough shows all the areas you should inspect:

If you've followed these steps and are still experiencing difficulties, please get in touch with us free on 1866MYDYSON, or email One of our experts will run through some troubleshooting over the phone, and provide the assistance you need.

Kind regards,

Dyson Customer Service

Jul 23, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Stopped up, I cleaned all filters and hoses, but still stopped up, can't find the blockage

your cyclones are clogged. It's a common problem with the dyson dc17. I have one and just found out by googling it. The only way to fix it if Dyson won't is to disassemble it to get it completely clean. You can google this and there are complete instructions and photos so you can do it yourself.

Oct 11, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

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Dyson DC17 Animal does not have enough suction from the wand handle to power the mini turbine head. The wand handle has very little suction.

Hi its Darran at Dyson.

It sounds as though your wand/hose assembly is blocked. Try following the blockage procedure in your user guide or visit our website's support section where you can use our self help guide to diagnose problems.

Kind regards
Dyson Customer Service

Mar 10, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

When it gets warm it cuts out then when left for a

what model dyson is it? If its the DC17 check the rubber seal inside the canister at the bottom of the cyclone where the bottom door comes up. if you see a gap between that filter and the bottom lid then dirt has passed through your filters and went into the motor. This was a bad design for dyson and a common problem on the DC17 only. If that happened, the motor could be damaged. check for a clog somewhere in the vacuum, check both of your filters for dirtyness and cloggs.

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Dyson dc17 power on/off button will not engage when pressed

The on/off switcdh underneath the button sounds like it's faulty and will need replacing. I would suggest caling Dyson in your country with the Serial No of the unit for guidance.

Mar 22, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

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Changing the HEPA filter on a DC17 Animal

Just took my Dyson in and yes my HEPA needed changing. It's under the right wheel (as you're looking at the machine); you can see it through the "vents" above the wheel. The screw is on the bottom of machine.

You will probably need a Torx (star) 15 screwdriver -- that's what Dyson seems to use everywhere.

Feb 18, 2009 | Dyson DC17 Animal Bagless Upright Cyclonic...

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