Question about Polycom SoundPoint IP 601 IP Phone

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When any calls my phone it gos to vioce mail and its not on do not disturb.

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Possibilities could include sounds like the phone is not registered with the server correctly, your server is not setup to use the proper audio coedec's to pass the call through, so it fails sending the caller direct to voicemail. check the registration port on both ends as well. If everything above appears correct, check to see that the phone is not set to DND at the phone server end, this can be set independent from the phones settings which may appear normal. i hope that helps you.

Posted on Aug 29, 2010

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