Question about HP Photosmart C6180 All-In-One InkJet Printer

4 Answers

Black is not printing

All the colours print perfectly but black has stopped printing completely - not even a smear on the paper. I have replaced the cartridge and tried print head cleaning but these have made no difference.

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  • CeeC May 09, 2008

    I have the same problem, the other colors print but the black is not printing. Who can help me. I have deadlines to meet.

  • Anonymous May 14, 2008

    Yes - have tried replacing cartridge w/HP cartridge, cleaned heads 20-30 times and still no black printing. Colors print great.

  • Anonymous May 21, 2008

    i have the sameproblem

    what causes this and how do i prevent from this happening

    i have a lot of faxes that came in but no way to print them out

    i need help quickly

  • Dorset Diver May 21, 2008

    Did not work for me either, but could be I did not do it correctly. Could you give more precise instructions>


  • manz1 May 28, 2008

    I have had the same problem with the black ink. Was on the phone for two days and paid $39.00 for assistance from HP to try and resolve this problem. After all kinds of tests and turning on and off and replacing ink cartridges I was told there is nothing they can do. I've had to get a new printer. Which of course is more money spent. I really believe the C6180 is a lemon.
    Very unhappy with HP right now


  • Evelyn Thomas Jul 02, 2008

    I have turned off the printer numerous times to recycle with out cartridges, changed to new black cartidge, aligned, etc. to no avail. Help!!


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Thank you, thank you, thank you. Again, thank you. It worked. I was going to take it to the repair shop tomorrow, but logged in and saw your message.

Thanks again,


Posted on Jun 27, 2008

Thanks for the solution for the black. I am really upset at HP. I bought a new printer in Aug with a year warranty. I had a problem in April and HP replaced it with a replacement rebuilt, which I found out in talking with HP only has a 90 day warranty. They will not honor the original 1 year warranty on the original purchase.



Posted on Jul 01, 2008

The solution did not work for me so now what

Posted on May 21, 2008

I justhad the same problem. I called hp and paid $35 for them to help me. I could not find a solutionon the web.

basically they had me unplug all the plugs from the printer.
hold down the keys #6 at the same time while I replugged everything. You have to keep holding down the keys till the little hp screen goes completely black and then off. then you can release the keys #6 and turn the hp c6180 back on. then follow the screen by hitting ok all the way through. print a test page and you will see it works. Apparently this resets and wipes out the memory so if you have numbers stored in the fax they will be gone, write them down first. Good luck

Posted on May 21, 2008

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