Question about Microsoft Zune JS8-00001 Digital Media Player

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System Updates Required

Hi,

I downloaded the software from the zune website and when I ran the software I got the error message and it says system updates required.

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  • john wasson
    john wasson May 11, 2010

    have yoou tried rnning windows update?

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1 Answer

Zune error


The error code 0x80070643 is related to Windows Updates (here, updates for Framework), therefore I suppose that your computer is not up to date and that the Zune Software is having problems to be installed due that.



So, for resolving this issue, there are two steps that I'd suggest you to follow:
- Install the Windows Updates needed as described in this article: http://support.microsoft.com/kb/976982
- Download the FULL Installation package for Zune Software and install it: http://go.microsoft.com/fwlink/?LinkID=206980

Aug 19, 2012 | Microsoft Windows 7 Home Premium 64BIT...

1 Answer

I keep receiving error message microsoft office excel has stopped working. I have used the repair from original cd, ran as office and seperate. I uninstalled and reinstalled, looked for updates still...


You may need to clean it from your registry - with a regclean tool . Norton 360 has this type of tool and you can download regsitry cleaning tools from various sites..

The regsitry tool will clean it from the internal registration system in the operating system.

Then try to re-install it - hope this helps

Oct 30, 2010 | Microsoft Computers & Internet

1 Answer

I can't install Zune Software


Are you running Windows? It will not work on a Linux System. (Not sure if it runs on a Mac)

Jul 29, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Problem with intalling zune's software


Uninstall all zune software and download and install it again. Possibly a bad download.

Or run error check on your computer then try it again.

Go to my computer, right-click on C: - go to properties- then go to TOOLS tab. Click on Error check - make sure you have both boxe(s) checked to fix errors as they are found then hit start. You will have to restart your computer for this check to happen. Usually takes a a few hours, but recommended to do at least once every few months.

Hope this helps!

Aug 03, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Zune sync problems


Hey tybaylock,

If your Zune "locks up" while syncing to your computer, there are several different things that you may want to try.

First, I'd suggest making sure that you've got the latest firmware updates for your Zune and software updates for your computer. In some cases, updating programs (including Windows itself) can improve performance and may even eliminate recurring problems such as this.

Second, you may wish to check if the files you are attempting to sync have any errors. Normally the easiest way to check files is to play them using the Zune software while the Zune itself is still connected to your computer. If there are any problems with the file or it is damaged in any way, the software should encounter playback issues and may display an error message. Additionally, you can even check the Zune software itself after a failed sync. You should be able to do this by clicking on "Device" and then "Status." Then if you expand the "Not Added" section, you should be presented with more information why the files could not be added to your Zune.

If neither of these suggestions resolve the issue, you may want to check out the article below for more information. Microsoft appears to have some additional suggestions available in through their online support center on how to solve this problem, as well as step-by-step instructions when necessary.

http://support.microsoft.com/kb/940705

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Jun 17, 2008 | Microsoft Zune JS8-00001 Digital Media...

6 Answers

Zune charging problems, hardware problems


I had a 30g w/same problem. I installed the Zune software from CD. Plugged the Zune into my USB jack and waited hrs for the full screen battery icon to go away. It never did. Here is what I did to fix it. I left the Zune disconnected until its battery drained and the lcd went dark. In this state, pressing the play/pause button, caused the full screen battery icon to appear briefly before the lcd went dark again. With the Zune disconnected from my xp pc, I ran Windows Update in express mode. I have Windows system restore and auto-update turned off and rarely update my pc, so I also took the opportunity to take a manual system check-point (so I could restore from the check-point if an update trashed my pc). I took and installed all the latest Windows updates. When it was done, I had all the latest security updates and IE 7. At this point I went to http://www.zune.net/en-us/products/zunesoftware/download.htm and downloaded the latest Zune software. I installed the Zune software update. I ran the new Zune software on my PC and found the device tab. NOW I connected the Zune to a USB port on the back of my PC. The full screen battery icon appeared on the Zune but nothing appeared in the Zune software. I left it this way for a few minutes. It occurred to me that I might get more power through the USB port if I turned off my other external USB devices, which I did. Within a few minutes, the Zune FINALLY came to life and a Zune splash screen appeared on the device. The device booted and was FINALLY recognized by the Zune software on my PC. Shortly after that I noticed that it already started synchronizing with my PC music collection. I figured it would charge up and download my entire collection (20gig) so I grabbed some sleep for a few hours. When I returned, the PC was asleep too. Unfortunately, the Zune was not charged and had stopped sync'ing. Not to be discouraged, I woke up the PC, exited the Zune software and left the device charging for an hour or so. When I returned, the device was about 80% charged. I quickly disconnected and played my first music video on the device!!!! I reconnected (the Zune software auto-launched) and left it sync'ing and charging for a while longer. When it was 100% charged, I disconnected and have been using it for a few hours. It was a long painfull road to get this thing setup, but it was WELL WORTH IT! I am already a huge fan of this device. In fact, I'm considering passing this one on to my wife so I can get the 80gig. Hang in there, it's worth it!!!!

PS: one sidebar -- I have noticed that the pc software will only sync about 800 songs in a session. I have simply been restarting the sync to get the next session going. At this point, I am fully synchronized and have 4.5 gig free.

Dec 27, 2007 | Microsoft Zune JS8-00001 Digital Media...

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