Acer Aspire 3000 Notebook Logo
Posted on May 05, 2008

Mouse touchpad, keyboard, and usb drives will not work

I have an acer aspire 3000 series and my touchpad, keyboard and usb ports do not work. i tried to get to start it in safe mode, but cannot sice the keyboard doesnt work. i tries using a usb mouse and keyboard, but the usb drives arent even getting power appartently since i cannot even charge my ipod. even when i get to the password screen, the mouse will not move and i cannot type anything, but i still get the cursor. please help me fix my expensive paperweight.

  • Anonymous Mar 27, 2014

    Mij mouse.. i think it's calles a touchpad?? is not working anymore. It won't do anything, i can't even see my mouse

×

3 Answers

Anonymous

Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Problem Solver:

An expert who has answered 5 questions.

  • Contributor 10 Answers
  • Posted on May 05, 2008
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

Corporal:

An expert that has over 10 points.

Problem Solver:

An expert who has answered 5 questions.

Joined: May 05, 2008
Answers
10
Questions
0
Helped
1692
Points
16

One thing you can try (for the touchpad)

Acer have got a function key to turn it on and iff (i thought mine was broken for a year). Hold the function key, which is located bottom left of keyboard, and then press F7. It should be F7 anyway.

Hope that helps for your touchpad

Anonymous

Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

  • Contributor 1 Answer
  • Posted on Nov 29, 2012
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

New Friend:

An expert that has 1 follower.

Joined: Nov 27, 2012
Answers
1
Questions
1
Helped
861
Points
1

  1. Some computers have a touchpad disable and enable hot key, refer to Dell Knowledge Base article "Disabling or Enabling the Touchpad Using the Hot Key" to see if your computer has this hot key and how to use it.
    (When your computer does not have the hot key or the hot key did not correct the issue proceed to the next step.)


  1. Turn off the computer (when the touchpad does not respond hold the power button down for up to 15 seconds to turn off the computer).


  1. Unplug everything except the power cord, including the following:
    • Speakers
    • Printers
    • Scanners
    • USB devices
    • Personal Digital Assistants (PDAs)
    • USB flash drive or other external storage devices
    • External Monitor
    • External Keyboard
    • External Mouse
    • If your computer is attached to a docking station, undock it.



  1. Make sure the touchpad or your finger has no dirt, grease, liquids or food on it (the touchpad has to make a good contact with your finger to work correctly).


  1. Turn the computer back on and retest the touchpad.
    • When the touchpad still does not work correctly proceed to step 6.
    • When the touchpad does work correctly, attach one external device at a time and test the touchpad to see which one may have caused the issue.



  1. Make sure the latest driver for the touchpad is installed (you may need to use a external USB or Bluetooth mouse), for more information refer to:

"How to Use the Drivers and Downloads Website"


Note:

The touchpad drivers are located in the Input section, listed as Dell Touchpad / Pointing Stick, Alps - Driver or Synaptics - Driver.



  1. Some newer computers have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties.

    To get to the touchpad properties, perform these steps:
    (Refer to the Table of Contents for help determining which Operating System installed on this computer.)
    • For Windows 7.
      1. Click Start.
      2. Click Control Panel.
      3. Using the drop-down menu next to View by: in the upper-right corner, select Large Icons.
      4. Click Mouse.
      5. Click the Dell Touchpad or Device Settings tab.
        • When the Dell Touchpad tab option showed.
          1. Click on the picture of the touchpad.
          2. Click Gestures Settings (depending on your computer there may not be a gestures option).
          3. After changing the options click OK.


        • When the Device Settings tab option showed.
          1. Click the <+> next to open the options you want to change.
          2. After changing the options click OK.


    • For Windows Vista.
      1. Click Start.
      2. Click Control Panel.
      3. Click Mouse.
      4. Click the Dell Touchpad or Device Settings tab.
        • When the Dell Touchpad tab option showed.
          1. Click on the picture of the touchpad.
          2. Click Gestures Settings (depending on your computer there may not be a gestures option).
          3. After changing the options click OK.


        • When the Device Settings tab option showed.
          1. Click the <+> next to open the options you want to change.
          2. After changing the options click OK.


    • For Windows XP.
      1. Click Start.
      2. Click Control Panel.
      3. Click Switch to Classic View when available in the upper-left corner.
      4. Click Mouse.
      5. Click the Dell Touchpad or Device Settings tab.
        • When the Dell Touchpad tab option showed.
          1. Click on the picture of the touchpad.
          2. Click Gestures Settings (depending on your computer there may not be a gestures option).
          3. After changing the options click OK.


        • When the Device Settings tab option showed.
          1. Click the <+> next to open the options you want to change.
          2. After changing the options click OK.


  1. Refer to the Microsoft Knowledge Base article, Mouse, touchpad, and keyboard problems in Windows.





After following the preceding steps and the touchpad still does not work, Contact Technical Support.

Ad
A

Anonymous

I just removed the battery. it works too.

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

0helpful
1answer

Touchpad, mouse and keyboard not working

Try installing the touchpad driver from here http://www.helpjet.net/files-Acer-Aspire-4810T.html#ATouchpad
Once you are done restart your Acer and see what happens.
If this doesnt resolve the issue it may be a problem with the hardware in which case you may need a new touchpad. otherwise just use a mouse as a fix either temporarily or if it turns out to be to expensive to fix.
0helpful
2answers

My touchpad still wont work for my acer 3000

There is a button to turn on and off the touch pad. Is there a button on your keyboard that has the letters FN on it? if so hold that down and see what comes up. If not search for any kind of switch near your touch pad or that is on the keyboard that is not a normal typing key.
1helpful
1answer

My Acer 5732Z running under windows 7 has a keyboard & mouse prob

First thing to try to uinstall and reinstall the software for your touchpad. Go to Acer and get the latest drivers and or software. Sometimes, just removing the driver and letting windows find it again in device manager is enough to fix it. hopes this helps.

Normally though. keyboard and touchpad are seperate entities. which made me think of the motherboard as that is the only constant between the 2 but, if your touchpad is buggy maybe it is causing issues elsewhere.

0helpful
1answer

Touch pad won't work on Aspire 5515.

If the touchpad has gone bad there's not much you can do, unless it just happens to have a loose connection. You can try disassembling the keyboard to get access to the touchpad cable and verify it but to be honest, that's an unlikely scenario.
Can you plugin a usb mouse? Or you could try an external touchpad like the Bamboo made by Wacom although that's a bit expensive. Again, it would need a usb connection though.
0helpful
1answer

HI!! so i have a acer aspire 5520g and the touchpad dont work

have a tech run thru it... something could be loose inside. meanwhile, get a mouse that connects thru your usb port. hope i helped
41helpful
2answers

Acer aspire one touchpad mouse does not work. USB mouse works. Also FN F5 stopped working

Aspire D250.....

Hold down function key fn (lower left on keyboard) and tap F7 key once..
0helpful
2answers

Aspire 5101wlmi

If you have got a usb mouse plug it into your computer then go to control panel>system>hardware>device manager and go to pointing devices. Right click on the + sign next to keyboard and touchpad, click on uninstall. Then reboot your machine, take the usb mouse out. Windows will reload the correct drivers for the keyboard and touchpad as new hardware and your problem should be resolved.

I hope this helps
0helpful
1answer

Touchpad and keyboard inop

you can use the serial port if its working connect the serial/usb adaptor to the serial port interface then connect a usb keyboard/mouse to retrieve the information on your drive u can use that temporary till you change the keyboard
0helpful
3answers

Keyboard,sound,touchpad all not working keyboard, touchpad and all usb ports stopped working

kINDLY CONNECT A USB KEYBOARD AND/OR MOUSE TO TROUBLESHOOT THE NOTE BOOK IF USB KEYBOARD/ MOUSE (EXTERNAL NORMAL USB DESKTOP KEYBOARD MOUSE). THEN WE WILL BE ABLE TO TROUBLE SHOOT
4helpful
4answers

Acer Aspire 3004 keyboard and touchpad error

Just resolved same problem on Acer Aspire 5000 by removing the battery, then goto device manager and disable "Microsoft ACPI-Compliant Control Method Battery" you can then put your existing battery back into the latop with any problems with the keyboard and touchpad. Mad solution I know but it worked for me
Not finding what you are looking for?

871 views

Ask a Question

Usually answered in minutes!

Top Acer Computers & Internet Experts

Steve Sweetleaf
Steve Sweetleaf

Level 3 Expert

1212 Answers

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Brad Brown

Level 3 Expert

19187 Answers

Are you an Acer Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...