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Hi i have a dyson dc 18 slim I have no suction from the wand but the floor suction is fine it seems the moulding as part of the under carriage carrier that switches the suction from floor to wand as broken is this part available as a spare, many thank Graham

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Hi i have a dyson - 959bd34.jpg This is the entire assembly that you would need to replace. According to the technician that serviced mine, DC18 is prone to fail in this area due to owner's use or abuse in my case (LOL). He said forcing the handle to stand upright after you finished vacuuming puts a stress on the plastic hook that rotates the valve from floor mode to wand mode. The trick there is when you replace the handle to upright, you have to step down on the wheel to the floor. It cost me $70 to have it replace. Since I still have it on warranty, only the labor is no charge. The damage on my machine I admitted is not workmanship or material defect but improper use of the machine. I hope this helps. Just beware of some Dyson Authorized Service Center that wheel and deal you for something like, the carpet fresh powder caused your machine to clogged and blah blah. You will know if the problem they tell you is not even close to the ones I discussed.

Posted on Sep 24, 2010

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Posted on Jan 02, 2017

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My dyson dc 33 doesn't have any suction at the bottom. I washed the filters and checked the hoses. But I suspect it is because I can't get the hand wand to turn off. It runs whenever I turn on the


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC33. When the vacuum is switched on and standing upright, suction will always be diverted automatically to the wand and hose for above-floor cleaning. When you recline the machine into the normal vacuuming position, the suction should be transferred to the cleaner head. Make sure the brush control is set to 'Carpets', as the brush bar will not rotate when it's set to the 'Hard Floors' position.

If it doesn't seem to be picking up as well as it should be, we'd appreciate the opportunity to talk you through some simple troubleshooting checks when you have your machine to hand. We'll be able to ensure everything is working correctly - and if a replacement part or repair is needed, we can also confirm if this is covered under your Dyson warranty.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). We'll look forward to speaking with you.

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Hi, my Dyson slim does not have any suction in the wand/hose. The vacuum itself works, just not the hose. I have unattached the hose, by unclipping it at the base, to make sure there are no rips or


Your changeover valve arm is more then likely broken or cracked. If so you will have to change out your under carriage assy. it's a pretty big job. I would recommend having an authorized Dyson service center change this for you as pretty much the whole machine will have to come apart. I attached a photo to show you the problem area.

If you need any help feel free to contact me.

Tim
TheVacCenter.com


3_22_2013_2_45_20_am.jpg

Mar 15, 2013 | Dyson Slim DC18 All Floors HEPA Bagless...

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I have a dyson and there is no suction, but if I take the wand off then there is suction


Hi tdmurphy34...
Sounds like you have a blockage in the wand or tubing,,,try to blow thru the hose with it off of the vacuum.
Please take time to rate me

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My dyson slim has good suction to the wand but won't switch to the floor suction... Help..


Flip the vaccum upside down and if there is a seperate suction hole for the floor accessory try to see if it is clogged. Otherwise a little belt may have slipped of which makes the brissles go around.

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Hi my dyson dc18 has great suction from wand but when you got to use the vac for floors little suction but wand still got suction even while vacuming floors is it suposed to stop suction from wand


My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty

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Dyson Slim DC 18 all floors has no suction from the beater bar, but works great from the hose.


Hi its Darran at Dyson.

Its possible that the brush bar is not turning when you release the head into the vacuuming position. Please ensure you complete a full blockage procedure as per your user guide to see if this resolves the problem. If you do not have a copy of the user guide to hand, please visit the Support section on our website at www.dyson.com.

Alternatively, if you still need some help or advice with your Dyson, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
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