Question about Norton Internet Security 2005 (37648246941) for PC

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I would like the phone number for the Norton Security System for computers from Symantec. When I renewed my subscription yesterday, a fee for a back up was added to my bill & i didn't know how to cancel it. I only have one computer and do NOT need the on-line back up. I want the $6.99 removed from my bill. I want to talk to someone about this if it can't be done by your company automatically. Susan Nuss

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You can contact Norton support team from the contact number 1800 745 6061 and they'll help you on this.


Regards,
Muhaim

Posted on Jun 09, 2011

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My Norton 2009 Antivirus software registration key is now invalid - I've never installed my copy till today. Please help.


Go the Norton AntiVirus" under "Subscription renewals" section and then choose the version you want to renew. Click on 'Continue.' for more help and information to renew norton antivirus . Hope this helps you.

Good Luck!

Apr 28, 2011 | Symantec Norton Internet Security 2009

1 Answer

I purchase norton subscription renewal on


Pro-tip: don't use Norton. It's system hog and expensive. Better to use a free antivrus and spyware monitoring program. There's lots available at filehippo.com. I'd recommend AVG antivirus.

Jun 01, 2010 | Symantec Norton Internet Security 2009

1 Answer

I renewed my subscription on 10 March, Order No. NP12650135, but continue to get reminders to renew on your reminder pop-ups. Please input my renewal to reflect that subuscription has been renewed.


This is an issue that frequently comes up. Please make sure that you have your product key from your new subscription stored (the MyNorton account is a useful place to store the data since you can cut and paste the number into Norton IS).

First check if NIS 2009 has your correct subscription information. Start the program, click on Help and Support > Subscription Status. Click Finish when that window finishes its activity.

If it is still confused, my solution is to update to Norton Internet Security 2010 (no cost to you).

One way to do this is through the Norton Update Center:
http://updatecenter.norton.com/?NUCLANG=en

The other is to use the Norton Removal Tool:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
After the product removes all trace of any Norton product and rebooting your computer, if you have a good internet connection, it will lead you through downloading and installing the updated product. I recommend the Removal Tool since frequently the error you report is due to NIS not correctly updating the registry when the new subscription is updated.

I hope this helps.

Cindy Wells
(NIS 2010 is for XP, Vista and Win7)

Mar 26, 2010 | Symantec Norton Internet Security 2009

1 Answer

I paid for it and have a product key. Norton says it is invalid.


If you have been charged for a Norton Automatic Renewal and your Norton product shows expired :
When Norton Automatic Renewal service extends the subscription to your Norton product, it is intended to automatically synchronize your subscription to the updated expiration date. Sometimes, due to connectivity issues, your Norton product may not be able to properly synchronize your new subscription. To resolve this issue, we recommend that you synchronize your computer with the Norton servers.
If you have a Norton 2009 product:
To fix the subscription status
1. Start your Norton product.
2. At the top right corner of the window, click Help & Support > Subscription Status.
3. Click Finish.

If your Product Key that you have typed is incorrect. Please follow these instructions to enter the correct Product Key.
If you are reinstalling Norton 2009, log on to your Norton Account to access your Product Key.
1. Log on to your Norton Account by going to the following Web page:
http://www.MyNortonAccount.com
2. Type your email address and password. 3. Click Sign In. 4. Under Registered Products, select your Norton product. 5. Write down the Product Key.
Type your product key again, exactly as it appears on the back of the CD envelope, or in the confirmation email from Symantec for your download purchase.


I hope this is helpful.

Mar 21, 2010 | Symantec Norton Internet Security 2009

2 Answers

I did not renew my subscription - why have I been charged?


Hi,

This is not the Norton site. You probably signed up for Automatic Renewal unknowingly. You need to contact Customer Support. Here is the web site:

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

You can choose chat, phone, or email. I am sure they will correct the problem.

Thanks for using Fixya.

Feb 04, 2010 | Symantec Norton Internet Security 2009

1 Answer

I have been referred to you by Symantec UK under account referencde KMM21292276111273L0KM and the text of message to them yesterday afternoon was QuoteGood afternoon Earlier today, I had to renew my...


I am sorry but I cannot see how this site can possibly help you resolve a billing issue with Symantec. Nor can I see any possible reason why they would have referred you to a third party. You need to take this up with Symantec.

Sep 08, 2009 | Symantec Norton AntiVirus 2008: Windows

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