Question about DISH Network ViP622 DVR DTV Receiver / 180-Hours Video Recorder

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Dish DVR 625. Turned on this morning and it had corrupted hard drive. The unit formatted and reset itself. Now I have no access to the DVR feature. When I press record I get an Error 024 - "Unable to access this feature at this time. Data not available." It won't pause live TV either.

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Hey there! Becki Barned with Dish Network customer service here!! I am sorry for your DVR issue! To get that resolved, if it has not been already, try to unplug the receiver from the power source for 10 seconds. If thsi does not work, a new receiver may be needed. Blog back if any other questions!!!!!

Posted on Dec 25, 2010

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The Dish 625 as with the other Dish DVR systems has a fan built into the back of the unit. The fan runs nearly all the time to keep the internal drive cool. Sometimes the fan sounds louder that normal. what I do from time to time is take my shop vac and or the small vac u you use to clean your computer. and clean the vents around the fan. I do this on my desk top computer also.. Hope this helps.

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Hi gehrlichman, my name is Mike Houston of DISH Network andI was going over your post and seen where you were asking about an externalhard drive to get the recordings off your 625 DVR receiver. To do that you willneed to upgrade to our VIP HD series receivers, if you get the HD DVR receiveryou will be able to add an External Hard Drive to get the recordings off. Iwill send a link to tell you all of what's needed.http://www.dishnetwork.com/SupportSection/use-ehd

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Are you able to access any of your previous recordings?

Try unplugging the receiver for 10-15 seconds and plug back in. The receiver will reboot itself for you and should restore functionality of the DVR. If that doesn't work the hard drive has likely failed and we would need to send a replacement receiver.

Nick Franta
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Hello, this is Nick Franta with DISH Network Customer Support.

To correct this issue we can reset your receiver. Unplug the receiver for 10 seconds and plug it back in. The receiver will reboot itself.

If you need any further assistance please contact us!

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Hey there! Anthony Thomas with DISH Network Customer Service. Unfortunately when a hard drive goes bad or the box itself won't power up, there is no way to recover the recordings. If a hard reset has not helped (unplugging the receiver for a bit and then plug it back in), then the receiver must be replaced to become operational and the recordings are lost. Not good news, but I hope this helps.

You may want to see what it would take to upgrade to a VIP HD DVR, as those can allow an external hard drive between 50 GB and 1 TB to "back up" recordings (activating the feature costs $40). When backed up though, should the receiver ever need replaced it would not be so devastating as the recordings are safely on the external drive, not to mention you can subscribe to HD! When considering the HDD to purchase, this link may help. http://www.dishnetwork.com/SupportSection/setup-ehd

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Guest,

The 625 receiver does not have a setting to control closed caption. This is a setting from your TV itself. I would look at your TV manual to see how you can turn the feature on. I hope this helps.

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Replace the receiver as the hard drive failed / is corrupted.
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It is not possible due to incompatibility, All dish VIp seris recrvs can utilize an external hard drive but is still different format styles from a pc. it will erase all your porgrams whenh you move it from device to device. at this time the USB ports are disable on the 625 DVR.

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You will need the receiver replaced as the hard drive is developing an internal error.Thanks for using Fix Ya.

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