I just bought a new Canon M180 All in one printer which I am trying to install on my desktop computer running XP SP2
however, it won't recognize the printer via the usb connection? In Device Manager it shows it as an "unknown device".
i tried with canon driver and followed the steps they have given
I tried with different USB ports it still gives the same error
Any Suggestions?? thanks in advance
I am having the same problem with the Canon MP610. We have tried everything we can think of and cannot get past the USB error. Any advice would be appreciated.
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Create a new folder on your desktop and name it newhpdrivers(substitute your manufacturer in new name).Un-intall printer and printer software completely.Go to manufacturers website and navigate to their drivers/downloads or support menu.Select your model, choose the relevant software and download to the new folder you created on your desktop.Power down your computer.Reconnect the printer to the computer and turn printer on. Power on pc.Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files.Direct the wizard to your new software, follow the rest of the setup instructions and your done
What is the brand name and model of your printer? Make sure that your ink cartridges are precisely the correct cartridges for the brand and model that you are using. From what I have experienced ... if you try to use a used ink cartridge you will recieve an error.
I had this problem just a few minutes ago. The way to get through this is to plug in the USB cable *before* you begin the installation. When Windows detects a device and ask for drivers you need to click cancel for each device (printer, fax, scanner, etc) that it prompts for.
Run the installation disc or file as normal with the USB cable plugged in and it should work. It worked for me.