Question about Philips HDD082 MP3 Player

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HELP!!!! Philips device manager will not repair!!!

Okay this is tiresome!!!

I have a Philips GoGear HDD082/17B MP3 Player. I haven't had any problems until recently. It won't restore any of the factory Settings from the device manager. The device Manger says that some required files are missing and to reconnect the device. I have tried that and nothing has happen but the same thing. I haven't any clue as to what I should do. Please tell me what are my options. When I power on the player, it tell me to start the device mangaer. My computer sees it but the device manager does not

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Completely uninstall the Philips Device Manager.

Download the latest version from here:

https://www.p4c.philips.com/files/h/hdd082_17/hdd082_17_pal_eng.zip

Install the new version and run.

Select the repair option and follow the on-screen prompts.

Make sure you are using Windows XP and Windows Media Player 10. If you have Media Player 11 then you will need to uninstall it to roll back to version 10.

Your system may have upgraded to version 11 through Microsoft automatic updates.

Posted on May 07, 2008

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Posted on May 28, 2009

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Posted on Jan 02, 2017

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My model is Philip SA1MXX02W/97 GoGear Mix 2 GBMP3 Player.When I on it, it shows updating 20 percent, then updating 40 percent ; hang there for few seconds and suddenly off by itself. Pls help.


It shows there is some problem with the inbuilt device firmware.The only solution is to do a reset on your device.Please follow the instructions below to reset your Philips SA1MXX02W/97.

1.Insert a pen tip or other object into the reset hole located at the bottom of the GoGear Mix. Hold until the player shuts down.

If the reset option is unsuccessful, follow the steps below to recover the GoGear Mix with the Philips Device Manager:

1.On your computer, select Start >Programs > Philips Digital Audio Player > GoGear Mix Device Manager > Philips Device Manager to launch the Philips Device Manager.
2.Turn off the GoGear Mix before you continue.
3.Press and hold the volume button + while you connect the GoGear Mix to your computer.
4.Keep holding the key until the Philips Device Manager acknowledges the GoGear Mix and enters the recovery mode.
5.On the computer, click the Repair button and follow the instructions of the Philips Device Manager to complete the recovery process.
6.When the recovery is completed, disconnect the GoGear Mix from your computer.
7.Restart the GoGear Mix.

Hope you are satisfied with my solution.Thanks for choosing Fixya.

Jun 26, 2011 | Philips SA1MXX04P/02 GoGear Mix MP3 Player

2 Answers

Formating the mp3 player


Don't format the player. Run a Repair in the Philips Device Manager. If you have lost your installation CD, you can get the Philips Device Manager from Philips website.

-Tha Mp3 Doctor

Feb 11, 2009 | Philips SA2310 GoGear Mp3 Player

1 Answer

Lost memory on my philips gogear 2gb


3 different problems:
ashton -
If your GoGear is an HDD model, then it is incompatible with both Vista and Windows Media Player 11. If you have Vista, forget about this player. If you have XP, roll back your Windows Media Player to version 10 and try running a Repair in Philips Device Manager - the damage might already be done, but it is worth a shot.

If you have an SA model GoGear, get the latest Philips Device Manager from www.usasupport.philips.com. Make sure you enter your correct model # in the website, or you will damage your player. Run an Update in the updated Philips Device Manager to upgrade the firmware to fix the freezing issue. Philips has a weird quirk that if you want to really upgrade the firmware, you have to also update the Philips Device Manager first or the Device Manager from the CD will give you a false positive: "Your device is already up to date."

mwungura - You problem may be hardware related, which will require a replacement, but here's how we'll find out: First, make sure the hold/lock switch is not engaged. Try turning your player on again. Consult your manuals for details on what I have just said. Second, try resetting the player - the Philips website/user manual will tell you how to reset your particular GoGear. Third, download the latest version of your Philips Device Manager by going to Philips website. Once you have done that, first run the Update function to upgrade the firmware. Finally, run the Repair function in the updated Philips Device Manager. If all of the above methods fail, call Philips and find out how to get an in-warranty replacement (or take it back to the store).

Guest - your player is screwed - there is no software available for fixing that problem. Call Philips and find out how to get an in-warranty replacement (or take it back to the store). The problem was caused because you deleted a key system file when you were trying to delete music - next time, be very, very careful.

-Tha Mp3 Doctor

Dec 14, 2008 | Philips GoGear SA178 MP3 Player

1 Answer

Philips GoGear 2GB memory corruption


You have to do the "update" in the Philips Device Manager (make sure you are connected to the internet when you do) to repair the corruption: Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Sep 10, 2008 | Philips GoGear HDD6330 MP3 Player

2 Answers

A problem with my philips gogear...


The Device Manager came with the installation CD. If you lost the installation CD, you can get the Device Manager by going to www.usasupport.philips.com and entering in your model #, and going to "software & drivers"

If Device Manager is already installed, you can find it by going to Start --> All programs --> Philips Digital Audio Player --> Philips Device Manager

Jun 22, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Philips gogear device cannot start


Install and run the Philips Device Manager from the product CD.

NOTE: it is only compatible with Windows XP.

Select the Repair / Restore option and follow the on-screen prompts.

This will format and re-load the device system files.

If this doiesn't help, then the problem may be a faulty hard disk.

Apr 19, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Some problems


Try downloading the more recent version of the HDD1830 software at the Philips website - www.usasupport.philips.com

Also, you can try both a Repair and an Update through Philips Device Manager: (Warning - both processes will delete all files form your GoGear)
1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Jan 19, 2008 | Philips GoGear HDD1830 MP3 Player

1 Answer

Wont download


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Nov 27, 2007 | Philips SA4020 MP3 Player

1 Answer

Mp3 player wont upload songs!!!


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Nov 02, 2006 | Philips HDD1630 MP3 Player

1 Answer

Freezing problem


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Sep 02, 2006 | Philips GoGear HDD084 MP3 Player

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