Question about Plantronics (45647-04) for S10, T10, T20 Consumer Headset

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Dont know how to hook it up to phone...have S10A and S11 model plantronics corded headsets

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Turn over the S11 base and insert the headset slot. This is at the top of the base. Remove the handset cord from your telephone base and plug into the handset jack (there will be a picture). Using the short cord that came with the S11, plug into the line jack on the back of your base and the other end into the slot on your telephone where you removed the handset cord. Plug the headset cord into the headset jack that is on your S11 base. Connect the the A/C power adapter to the S11 A/C jack and a wall outlet. Put on the headset. Press the handset/headset switch and pick up the handset off your telephone, set it aside to make calls. Slide the configuration switch (on the side of the S11 base) until you hear a clear dial tone.

Good luck from Headsets Direct!

Posted on Dec 19, 2011

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1 Answer

I can hear callers through my s11 plantronics headset but after using and trying all configuration no.'s they can't hear me at all


Make sure the Plantronics S11 headset is plugged into your handset jack on your phone, not the headset jack, this will make a difference on most phones. After plugging the S11 into the handset jack on your phone, you will need to pick up your handset receiver and sit it off to the side of the phone to place a call or to receive a call, after you are finished with your call sit the handset receiver back in the cradle on your phone.

Good luck from Headsets Direct!

Nov 07, 2011 | Plantronics S11 Headset

1 Answer

I connected my S11 plantronics headset to my Cisco 7900 at work and can hear, but callers can't hear me


Most Cisco phones have a headset port where you can connect a headset using a special direct connect cable. This allows you to use your headset without touching the handset (receiver). However, when using an amplifier and headset combination, like the S11, you will need to connect through the HANDSET port. You disconnect the handset cable from the phone, connect the S11 cable into that port and connect the handset cable into the back of the S11 amplifier. Be sure to follow the illustrations on the back of the amplifier when connecting the cables. Also, adjust the configuration slide on the left of the amplifier for the best possible dial tone. Remember that in order to access a call or make a call, you will have to lift the handset off the phone and set it aside (switch hook needs to be activated).

Good Luck from Headsets Direct!

Jun 03, 2011 | Plantronics S11 Headset

1 Answer

I can hear callers but they can't hear me through the headset. everything is hooked up properly.


Make sure the Plantronics S11 is plugged into the handset jack on your phone and not the headset jack. This will make a difference.

Good luck from Headsets Direct!

Jan 22, 2011 | Plantronics S11 Headset

1 Answer

There is only one setting on my headset where there isn't a loud tone and the other person can barely hear me. They say it sounds like I am far away. What can I do to fix it?


The Plantronics S11 headset system needs to be plugged into the handset jack on your phone not the headset jack. There is a jack on the back of the S11 system where the curly cord from your handset will plug into. That should fix your problem.

Good luck from Headsets Direct!

Nov 11, 2010 | Plantronics S11 Headset

1 Answer

I can hear patients and a dial tone if i pick up the phone but noone can hear me


Please pay special attention to where the handset cord is plugged in. Then, check where the cord is that comes from the S11, it should be plugged into where the handset cord was. Once that is done check the compatibility slide switch. Adjust the volume on the amplifier. The handset must remain off the of the cradle when making a call. If the cords are not in the correct place it will not work correctly.

Good luck from Headsets Direct!

Sep 02, 2010 | Plantronics S11 Headset

3 Answers

My Headset does´nt have dialtone, I was connecting to cisco phone 7941, 7970, 7911, and nothing, not work.


You can use a Plantronics S11 headset with a Cisco phone, however it is not the best compatible solution. To use an S11 with a Cisco phone, you have to make sure that you are plugging it into the handset receiver jack and not the headset jack. You will need to lift the handset receiver, set it off to the side, and then hang it up after each call. If you want a more compatible solution that you can plug into the actual headset jack and just press the headset button on the telephone to answer and hang up, then you would need one of the Plantronics "H-series headsets" with the Plantronics Cisco direct connect cable ( model 26716-01 ).

Plantronics 26716-01 cable

Plantronics H Series Headsets

Good luck from Headsets Direct!

Aug 12, 2010 | Plantronics S11 Headset

1 Answer

Plantronics S11 head set does not work: hooked up properly, but non of the configuration setting yield tone. At one setting, only after the line goes into fast bipping mode (off hook for a long time) I can...


The Plantronics S11 headset system is meant to plug into the handset jack on your phone not the headset jack. Check the connection on the S11 to make sure the handset jack is where it is plugged into at.

Here are a few suggestions from Plantronics if you are not getting a dial tone:

Make sure all cable connections are correct and firmly in place.

Pay special attention that handset cord is properly connected.

Ensure AC power adapter is connected and power is on.
Make sure you have pressed the headset button and the headset indicator is on.

Make sure the telephone handset is off-hook.

Adjust listen volume control.

Adjust the compatibility slide switch.

Ensure that the headset is centered on your ear.

Good luck from Headsets Direct!

Aug 06, 2010 | Plantronics S11 Headset

1 Answer

Plantronics S10A Headset


I'm looking at the same problem. I just found that Plantronics has manuals on their website. Check out this link:

http://www.plantronics.com/north_america/en_US/support/manuals.jhtml#results


Jun 10, 2008 | Plantronics (45647-04) for S10, T10, T20...

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