Question about Microsoft Windows Vista Ultimate Edition

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I have been having problems with automatic updating as well as doing it manually. I keep getting the updating icon in the toolbar. When you put the cursor over it it says that "Windows can't check for updates". I've checked the update history but I can't locate any error message numbers. I've been to multiple websites (including Microsoft Windows) for fixes. I've tried just about everything short of completely re-building the computer. I really don't want to go that far. I also am having problems installing Photoshop CS5 upgrade. The computer will not install the Windows installer. Help! (by the way - I'm at work today and probably won't be able to stay on this screen for very long. This IS the laptop that I'm having problems with.) Thank you in advance for any help you may be able to give me.

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  • nanci921 Aug 24, 2010

    I thought it was running. Tell me how I can check to make sure. Thanks.

  • nanci921 Aug 25, 2010

    Thanks for your input. My anti virus software is up to date and there are no viruses (at least none that Norton knows about). I've restored the computer to an earlier date and that didn't work. One of the problems is with the Windows Installer - newest version. It won't install and I believe that it was the cause of my problems in the first place when I tried to install Photoshop CS5 upgrade and the installer wouldn't install on the computer that I'm on right now.

    Thanks anyway.

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3 Answers

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Well, is the older version of Windows Installer still installed or have you removed it? If you haven't uninstalled it, do force uninstall and restart your computer and then install the newest version of windows version (click here to download).

I hope you've already system restore to previous state when everything was running "ok".

You can also check the current status of the windows installer, to do this, click start in the the run box (text box) type in "services.msc" (without quotes) and press enter. Now from the right pane, locate, "Windows installer", double-click and in the windows installer dialog box, click "start" or "resume" or "restart" (only to check the status.)

To manual activated/enable the windows installer, type in "msiexec /regserver" (Note: one space after msiexec) in the run text box (click "Start" and in the box available type in, and then press enter.)

To proceed forward with me, please let me know the above requested mentioned..

Awaiting.

Thanks.

Posted on Aug 25, 2010

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I would suspect you are infected with a virus. You need to restart the computer in Safe Mode and run all your security scans. If you are running Avast schedule a boot time scan. If nothing is found then restore the computer back to a date before this problem started.

Posted on Aug 25, 2010

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Hi, Have you made sure that the windows update service is running?

Posted on Aug 24, 2010

  • Randy Hough
    Randy Hough Aug 25, 2010

    Click start, Control panel, (select classic view on the left) Click administrative tools, Services, windows update service.

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