Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 962 aio ocr software

I was able to reinstall the printer to my new windows vista, but it is only
the driver for the printer. How do I get back my OCR software?

9na

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  • Anonymous Dec 09, 2008

    can anyone with this dell aio upload the ocr off ofthe install cd..thx

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Hmmm..that's a problem..those come bundled on a Dell, so you'll most likely need to get a fresh cd from Dell

Posted on May 07, 2008

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Hi I E-mailed you a week ago but never got a reply back. I have printer model 962. My children lost my printing discs and I have a brand new computer. I have no discs to download for drivers etc. Do...


Dell's download page for the 962 is here. You can find software for Windows XP, and 32- and 64-bit Vista. They don't have software for Windows 7. You can try the Vista drivers which may work, but this printer may not be compatible with Windows 7.

Jan 25, 2011 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Trying to add dell photo AIO 962 printer to my toshiba satellite laptop which is running windows 7. have followed dell website instructions to download driver/firmwear etc and chosen vista 32bit under drop...


    Hi! Regarding this matter. The dell photo AIO 962 may not be compatible with windows 7 thats why it gives you the error message. You downloaded the driver using vista32 but you have a windows 7 on you machine, its not gonna work. It may work on the toshiba if you gonna downgrade from windows 7 to vista, but if you dont want that option you can wait for sometime to have an AIO 962 update for windows 7 for it to work. Hope this helps and have a good one!

    May 12, 2010 | Office Equipment & Supplies

    1 Answer

    I have a similiar problem with my Dell AIO Printer 962


    reinstall the printer and fax cd that came with your computer

    Jul 10, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Dell Photo 926 printer scanning problems


    Go to Control Panel, then Programs and Features. Uninstall the Dell printer software.

    Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.

    Disconnect the printer from your PC.

    Go to the Support section of Dell's web site, download the latest driver for your printer.

    Restart your PC.

    Install the software. Connect your printer when instructed to, or after the software install has completed.

    Let me know if you still have issues :)

    Apr 28, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    C++ Runtime Error for Dell Photo AIO 962 printer dlbxmon.exe


    I had the same problem and was able to fix it by following the instructions in this link:

    http://forums.cnet.com/5208-7590_102-0.html?forumID=67&threadID=300180

    Apparently, the regular uninstall procedure does not completely uninstall the software drivers. Then, if new drivers or software are installed, a conflict is created between the old drivers and the new drivers. You have to first run the DellXPCleanUpUtility to completely clean out the old software drivers. Then, you can install the new drivers successfully.

    Jan 02, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    PDell Photo AIO Printer 962 stopped working after windows update


    I had the same issue after downloading the Dell AIO 962 printer update. What worked was using the uninstall mode on the original Dell CD that came with the printer followed by a fresh install from the aforementioned CD. Be sure to uninstall all copies of the drivers before doing the new install. Good Luck!

    Nov 10, 2008 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Aio 962 dell


    I have the same problem. cant get it to work on vista

    Nov 30, 2007 | Dell 962 Photo All-In-One InkJet Printer

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