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Recently about a two months back I purchased Samsung DUOS W 299. Unfortunately on 25th of August the Cell phone fell down and a crack developed on the front Protective Glass. The Display, etc.. are all functioning alright. I approached the samsung service centre at Basheerbagh, Hyderabad on the 27th August, 2010 with a request to change the glass. The representative said the said glass is not in stock and they would have to indent and it would take 2 weeks time. I agreed and asked if any money need to be paid in advance. He said it was not required. today is August 24,2010 but still there is no sign of the Glass. Whenever I visit the Service Centre, there is no answer and they just shoo us away stating one week and so on.... Is there any ONE PERSON RESPONSIBLE ENOUGH IN SAMSUNG MOBILES WHO CAN SOLVE MY PROBLEM ASAP ???

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