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this may help...
Check that all the access doors and compartments are closed correctly.
Check paper isn't jammed.
Take out the all the ink cartilages and reset them in correctly
Make sure the rollers are set in place correctly, (if there removable)
Hope this helps a bit
If the printer is recognising the cartridge it is probably installed correctly. When you choose Print, check that the magenta image is red and showing a level. If you have run the purge and head cleaning options I would say you have a dud cartridge