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We have the above set top box and was working fine but my daughter played with remote and now none of the display for channels are working, the sounds still comes through. We are wondering if there is a key lock that she might have done but have pressed all buttons on remote and none have changed the outcome. We have turned off at powerpoint and problem still remains. We have no manual.

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  • tanyaorgill Aug 24, 2010

    Our set top box brand is DGTEC. There is nothing wrong with TV as our video and DVD run through TV and they are still working as is the TV, it is just when we try to use the set top box for the digital channels as our TV is still analogue. The screen is dark grey not snow.

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It would help if we would know the exact brand and model of your tv and set top box and with what cables they are connected.
In the mean time you can do some testing on the tv to make sure it's a setting problem , not an actual fault: take out all the cables from the tv, plug an aerial antenna in it, select the antenna as a source and try to see something - even if you see just snow it means that the tv as a whole is operational
To see if the box is ok all you have to do is to plug it in another tv and try to see something with it. If you can't then it's time to call the cable guys, the box is done for.

Posted on Aug 24, 2010

  • Azrael SRL Aug 24, 2010

    In that case the problem is definitely in the box. When you press the Menu button for the box it appears on the screen or not? If not then the video settings might have been changed and to fix that i need the exact model number of your box. Or you could call the cable guys who installed it in the first place, it's their job to fix it for you for free if it's defective.

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